Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Las Vegas and Atlanta.
Benefits:
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Employee Parking share cost (MIA)
- Career growth
Summary/Objective
Monitor airport operations, personnel and ensures service expectations are being met.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages the daily operation at the airport and personnel. Ensures that service expectations are being met through inspecting gates, positions and areas where the security staff is working.Help maintain budget targets, including total working hours needed for all services, reduction of OT and any operational expenses.Approves schedules developed by the supervisors for new employees and or any changes required.Ensure the proper use of Celayix to manage schedules and approve employee hoursParticipates in any airport meetings where the company representation is needed. Make sure all equipment (wheelchair) are accounted for and in good conditions. Maintain a low employee turnover.Promotes all company policies.Ensure the OJT is done properly and competed for all new hires.Participates in daily, weekly, monthly and annual planning process as appropriate.Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.Communicates areas of accountability and performance expected of personnel assignedAssist in conducting disciplinary actions when needed.Competencies
Teamwork OrientationStress Management/ComposureEthical ConductGood CommunicationCustomer/Client FocusLeadershipPhysical Demands
This position is very active and requires standing, walking and seating.
Position Type and Expected Hours of Work
This is a full-time position and schedule varies (due to operation 24/7) depending on the operation needs and demands. Requires working on weekends and holidays, if needed.
Required Education and Experience
Bachelor’s Degree or equivalent2-3 years’ experience in customer service2 or more year’s working as managerAdditional Eligibility Qualifications
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol testComputer literacy in MS Office packages such as Word, Excel and Outlook.Must be able to read, write and speak English.Maintain a relationship with both employees and clientsMust have a good working knowledge of management practices and principles so they can efficiently perform his job. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
