NOC/IMC Technician

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance. Evokers are hard-working, team-oriented, and come from diverse backgrounds and experience levels. We value our employees’ ideas and act on suggestions for change and development as a firm.

Responsibilities:

• Conduct continuous monitoring, analysis, and reporting activities of network infrastructure and systems for performance, availability, and potential issues.
• Provide shift support-based work, providing 24x7x365 coverage and support at the client site
• Monitor systems and applications including high and low-level network-wide performance monitoring
• Escalate critical issues to appropriate teams and management as needed.
• Act as the first alert responder for incidents identified by SolarWinds or Dynatrace monitoring tools.
• Gather all applicable data for analytics
• Coordinate with NSOC to collaborate on networks/systems status
• Collaborating closely with NSOC in responding to alerts related to IT security; 
• Utilizing NSOC checklist for IT security-related alerts; 
• Escalating issue to NSOC when unable to resolve IT security alerts; 
• Communicate effectively with internal and external stakeholders.
• Coordinate communication to customers as dictated and all other stakeholders. 

Professional Experience and Skills:

• General knowledge of operating systems, networks, databases, and web applications
• General knowledge of Microsoft Office 365 applications including MS Teams
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
• Write and document clear technical procedures
• Hands-on experience with monitoring networks/systems, in-depth analytics skills to interpret tool alarms, and reporting capabilities to communicate to leadership the impacts on operations and agency mission caused by network and system disruptions.
• Strong understanding of network infrastructure, protocols, and technologies (e.g., TCP/IP, routing, switching, firewalls).
• Hands-on experience with SolarWinds and Dynatrace networks/applications monitoring tools and ServiceNow incident management system.
• Ability to work effectively under pressure and manage multiple tasks concurrently.

Education and Years 

of Experience:

• Associate's degree in Computer Science, Information Technology, or a related field; equivalent experience may be considered.
• Minimum of 2 years of experience in network monitoring operations.
• Certifications such as CCNA, CompTIA A+, CompTIA Network+ certification, or equivalent are preferred.

Security Clearance

• Applicants selected must be eligible to work in the United States, be subject to a government security investigation, and meet eligibility requirements for access to protected information.

Work Location

• Washington, DC (100% on-site)

Benefits Offered:

• This position is paid a base salary based on job family, experience and skill level.
• Health benefits include medical, prescription, dental, and vision plans.
• Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
• Health Savings Account or Flexible spending accounts.
• 401(k) with discretionary company match.
• Paid time off (PTO) program and eleven (11) paid holidays.
• Additional time off benefits include parental leave, bereavement leave, volunteer hours.
• And more