Service Manager

Position:  Service Manager for Millworks Apartments – Atlanta, GA 

Role Overview

Most Important Responsibilities 

• Demonstrate important leadership qualities and take initiative to help plan and execute service maintenance activities on the property, i.e. scheduling tasks and ordering supplies. 
• Ability to independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate action plan to your team and the residents.
• Strong attention to detail and follow-up to ensure quality of final work product.
• Maintain curb appeal to CRC standard.
• Must exhibit a high level of customer service. 
• Demonstrated ability to manage work order reports, scheduling of turn related tasks and working hand in hand with the office to manage communications with residents when necessary. 
• Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions best suited for the resident and community.
• Train and develop service team members.
• Manage all expenses to stay within the budget.
• Maintain strong vendor relationships and ensure they are upholding our standards relative to the service they are providing.

Most Important Qualifications

• Service Manager experience required,
• Minimum 5 years of industry experience, some mid-rise preferred.
• Technical skills should include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all general CRC maintenance requirements.
• Ability to assess and address problems quickly, good organization skills and strong follow up.
• Basic computer skills relevant for the role highly preferred.
• Must be a go-getter with strong communication and customer service skills.
• Must be willing to pull call, with CFC/EPA and CPO certifications.