Job Title:
Systems Analyst
FLSA Status:
Exempt
Position Overview:
The Systems Analyst is responsible for supporting stakeholders on the process of creating, posting, and update content on the FDA internet utilizing the Web Content Management System, gathering data for Web Operations, and ensuring all support is completed within the Service Level Agreements. They are responsible for monitoring and resolving help desk tickets related to the FDA internet and ensuring outstanding customer service.
Key Responsibilities:
- Monitoring Service now for all FDA internet related tickets
- Supporting web publishing services for the WCMS
- Supporting web analytics which includes Google Analytics 4 and AngleFish web analytics reporting
- Advising stakeholders about IT infrastructure and systems.
- Managing and enhancing computer systems.
- Analyzing different computer systems and designing information systems to meet business needs.
- Training end users.
- Selecting appropriate software to achieve company goals.
- Acting as a liaison between business stakeholders and technical teams.
Requirements:
- Education: Bachelor’s Degree from an accredited college in Information Systems, Business Administration or related discipline highly preferred
- Three plus years of work experience in Information Technology as a Systems Analyst supporting help desk tickets in Service Now.
- Experience facilitating meetings with business owners, technical leads, and other stakeholders.
- Proficient in Microsoft Office tools
- MS Word
- MS Excel
- MS Project
- MS PowerPoint
- Proficient in formal software development life cycle processes
- Proficient with JIRA
- Demonstrated abilities as a driven, self-starter and quick study
- Story Creation
- Customization
- Report Generation
Desired Skills
- Experience in a government environment
- Experience automating tests as needed in testing tools to support automation, 508 compliance, and performance testing.
- Google Analytics 4, Angelfish web analytics, MS Visio
- Experience with using JIRA and FDA.
- Agile development practices
ABOUT US
Precise Software Solutions, Inc., an SBA 8(a) program participant, is an innovative small business with a proven record of success delivering quality services and solutions to government organizations. A CMMI Level 3 company, Precise serves as a trusted advisor to senior technology executives and helps government agencies enhance and expand their information technology capabilities. Precise helps their customers capitalize on the efficiencies offered by technological advancements and ensures the integrity of their IT systems and programs so they can perform their public mission more effectively.
The company is known for delivering agile and innovative solutions and specializes in strategic consulting, system modernization and integration, digital transformation and experience, infrastructure and cloud implementation, and data management and analytics.
Benefits and Perks
- Health Benefits (Medical, Dental and Vision)
- Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
- Retirement Plan with 4% match
- Paid Time Off
- Parental Leave
- Life Insurance
- Training and Development
- Two Innovation Days
- Employee Referral Program
- Annual Charity Donation Match
- Awards and Recognition
Our Equal Employment Opportunity Policy
Precise is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.
The company is dedicated to seeking all qualified applicants.
