Job Title:
Training Operations Specialist (Hybrid)
Location:
US-GA-Atlanta (Sandy Springs)
FLSA:
Exempt
Job Overview:
We are looking for a motivated, detailed and task orientated professional to join our training team! Learn and grow with us where there is ample opportunity for career growth and advancement. This role collaborates with various departments within the company, which provides you a unique opportunity to learn several facets of this exciting industry. This position will be providing support for in-field training activities and will assist with day-to-day tasks and preparation of these events.
The individual will be responsible for: organizing and managing multiple projects and assignments simultaneously to ensure that department and client deadlines are met; providing updates to training records and master materials periodically; tracking and maintaining various task/performance logs in a timely manner.
Job Responsibilities:
- Onsite, Offsite, and Virtual Course Registration creation and monitoring (Smartsheet based hyperlink embedded into flyers)
- Performance Workshop Onsite
- Facility readiness
- Materials
- Supplies
- Catering/Room Blocks
- Lead contact for all SGI course participants visiting.
- Class monitor and video recording assist
- Be present during 4 days on site classes to conduct role play video sessions.
- Performance Workshop Offsite
- Room Blocks, Catering
- Materials
- Supplies
- Catering/Room Blocks
- Virtual Course producer
- Back up Trainers facilitating Virtual classes
- Producer and on call fill in for virtual class assignments.
- Host and co-facilitate classes to assist with breakout sessions, polls, monitor chat comments, and additional trainer support.
- Post Course reporting via Survey Monkey
- Pull reports for every class and upload results to Smartsheet for future data export.
- Training Materials administration
- Smartsheet SharePoint based storages for version control
- Smart Works supply of training materials
- Communicate status of team deliverables vs. deadlines
- Salesforce and Power Bi monitoring
- Training effectiveness ROI via attendee data on dealership level 30/60/90
- Client activity tracking and reporting
- Covideo Video content
- Create Covideo job-aids to assist training team.
- Learner Experience
- Key contact for visiting students regarding travel/facility inquiries
- Maintain Retail Training Calendar for full visibility to all SGI teams
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
- Proficient with Microsoft Office Suite with a focus on PowerPoint and Teams.
- Smartsheet and SharePoint knowledge (training provided)
- Strong organizational skills
- Strong written and oral communication skills
- Great attention to detail
- Maintain Retail Training Calendar for full visibility to all SGI teams.
- Strong analytical logic thinking and problem-solving skills
- Independently determines and develops approach to solutions
- Strong work ethics and learning capability
- Demonstrate business acuity, intellectual maturity, and relationship management skills
- Must be authorized to work in the U.S
- Must be able to successfully pass a background check
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Us:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.
Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
