Job Title: Billings and Collections Revenue Analyst
Location: Poland
THE OPPORTUNITY:
Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains elite talent.At Salesloft, our Billings and Collections Revenue Analyst will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Finance and Corporate Services department This role will be an integral part in the organization’s order-to-cash and customer analytics process and will contribute to the organization’s financial processes and play a critical role in customer account reconciliations, activities, and key performance indicators.On a day-to-day basis, you will be responsible for partnering with various departments to ensure exceptional customer service for our customers. Specifically, you will:
- Maintain ownership for managing and mitigating accounts receivable delinquency. This will require reaching out to customers in a fast-paced, goal-oriented accounting and finance department.
- Manage and triage billing cases to reach a resolution
- Support all of the revenue accounting needs
In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to create a culture of cash and build best-in-class credit & risk management policies. You will have an opportunity to make a difference.
WHAT WE’RE LOOKING FOR:
We are seeking a results-oriented, motivated, self-driven individual with a proven track record of successful invoice collections operations and customer service, preferably in a high-growth software as a service environment.If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Billings and Collections Revenue Analyst
is the career path for you!
THE TEAM:
Our Salesloft’s Finance and Corporate Services team is comprised of seasoned and up-and-coming Saas accounting and financial professionals who are all aligned on one vision and mission:
- Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
- Mission: Bring science to the art of sales
The Finance and Corporate Services team consists of results-oriented SaaS accounting and finance professionals that are committed to supporting and adding-value to the business mission of redefining the Sales Engagement space and activating the authentic seller in all of us.They are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results.
THE SKILL SET:
- Proven experience with collections, accounts receivable, and billing core functions in a high-growth, fast-paced environment.
- 2-4+ years of progressive customer service and/or Revenue Analyst experience
- Experience in full cycle order to cash process for a software and subscription-based revenue company
- Proven knowledge of collection techniques
- A problem solver with great attention to detail and strive to provide customers with world-class experience.
- Working experience with NetSuite, Salesforce, and/or YayPay/Tesorio is a plus
- Highly detail-oriented and organized in work and ability to meet assigned deadlines
- Ability to act and operate independently
- Strong analytical skills with high proficiency in Excel
- Ability to work cooperatively and collaboratively with all levels of employees, and management to maximize performance, creativity, problem solving, and results
- Strong interpersonal, written and oral communication, and facilitation skills which will enable him/her to interact with a range of personalities and styles and be able to establish effective relationships with all levels of the organization.
- Demonstrated ability to multi-task and balance numerous priorities in a fast-paced operational environment.
- Takes ownership; ability to set a strategy and motivate others to achieve necessary deliverables
- Unquestionable integrity and personal ethics
- Bachelor's degree
WITHIN ONE MONTH, YOU’LL:
- Establish a baseline evaluation of key performance indicators used to measure the collections and invoice-to-cash function
- Begin to take deliberate action to mitigate the risk of delinquency of accounts receivable
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
- Meet key partners in Account Management, Sales, Customer Service, Executives etc. – they will be key relationships for you throughout your invoice-to-cash cycle.
WITHIN THREE MONTHS, YOU’LL:
- Proactively use NetSuite to develop forward-looking projections of cash in a fast paced goal-oriented accounting and finance department for all things billing, order form, purchase order, and renewals
- Provide customer service regarding all relevant financial information for to internal customers – including business operations, sales operations, and the General Accounting leadership
- Design and develop a risk-based operating framework that is routinely executed to collect outstanding accounts receivable and ensure sufficient cash flow for the organization
- Execute and measure the effectiveness of a collections strategy vis-à-vis the initial baseline metrics
- Proactively reach out to customers via phone and/or other correspondence in a fast paced goal-oriented accounting and finance department
- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments
- Prepare and present reports on collection progress, activities and monthly forecasts & projections
WITHIN SIX MONTHS, YOU’LL:
- Implement required initiatives and change-of-course actions to ensure order to cash flow given organizational growth
- Consistently meet or exceed cash collection expectations
- Develop an operating framework whereby invoice submission on customer portals can be managed
- Measure and report collection progress relative to the company’s financial forecast and budget
- Implement required initiatives and change-of-course actions to ensure adequate collections and cash flow given organizational growth
- Have an ‘eye for scale’ by defining the necessary enhancements needed to better scale the collections function.
- Continue to focus on your OKRs relative to departmental and company OKRs
WITHIN TWELVE MONTHS, YOU’LL:
- Be considered a key performer and display the ability to make those around you better and more productive at their job.
- Develop for scale taking action on necessary enhancements identified within the first six months
WHY YOU’LL LOVE SALESLOFT:
At Salesloft, we're not just a company, we're a community built on shared values. Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world.
As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!Check us out on Glassdoor and see what people LOVE about working for Salesloft!
IS THIS ROLE NOT AN EXACT FIT?
Keep an eye on our
Careers Page for other positions!
WHY SHOULD YOU WORK AT SALESLOFT:
- You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
- You will work with an amazing team you can learn from and teach
- You will experience joining a high-growth/high-trajectory organization
- You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
- You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
- We have a vibrant, open office that utilizes modern technology
- You will grow more here than you would anywhere else, that is a promise
Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
