About Revel
Revel's mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Revel operates the nation's first all-electric rideshare service, which delivers thousands of rides across New York City every day. Revel is also the leading public fast charging provider in New York, with stations in Manhattan, Brooklyn and Queens, and more on the way. Founded in Brooklyn in 2018, Revel first began as a shared electric moped platform and has since grown to be a top partner for big cities pursuing an electric vehicle future — first in New York, with other markets to come soon.
Our Operating Principles
Revel’s Operating Principles represent who we are, how we act, and what we believe. They define our culture.
Empathy.
We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate.
Ownership.
We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard.
Humility.
We take our work seriously but not ourselves. We’re approachable, curious, and know we have a lot to learn.
Adaptability.
We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving.
Simplicity.
We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required.
Summary
As a Service Technician at Revel, you will be responsible for diagnosing, maintaining, and repairing our fleet of multi-branded EVs. This position requires a passion for sustainable transportation and the ability to solve problems in a fast-paced environment creatively. You will confidently address basic and major mechanical issues, perform electrical and mechanical diagnostics, and maintain a high level of knowledge about High Voltage (HV), Low Voltage (LV), and general electric vehicle systems.
Your responsibilities will include following correct repair order documentation procedures and using the appropriate software suite to document all vehicle interactions thoroughly. Effective communication and collaboration with other service team members, and various stakeholders within the Rideshare organization are essential.
Position Responsibilities
Maintenance, Diagnostics and Repair:
- Perform comprehensive diagnostics, maintenance, and repairs on Revel's internal fleet vehicles.
- Address and resolve both basic and complex mechanical issues.
- Conduct routine inspections and preventive maintenance to ensure vehicle safety and performance.
- Maintain high knowledge of High Voltage (HV), Low Voltage (LV), and general electric vehicle systems.
- Ensure all vehicles are compliant with safety and operational standards.
- Travel to various locations to perform on-site repairs and maintenance when required.
- Field Repairs Ex. flat tires
- Operate a variety of top-of-the-line hand, power and shop tools
Documentation and Reporting:
- Accurately document all maintenance and repair activities using the appropriate software suite.
- Follow correct repair order documentation procedures.
Collaboration and Communication:
- Effectively communicate with other members of the service team, including service advisors and managers.
- Collaborate with Ground & Driver Operations, escalating patterns in avoidable damage to vehicles.
- Perform other duties as assigned to support Revel Rideshare's overall mission and goals.
- Assist with onboarding and training of new technicians
Qualifications
- High School Diploma or GED
- Automotive school
- 2-5 years of experience as an automotive service technician, including previous experience with EV/HEV diagnosis and repair
- Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains
- Ability to use applications such as Slack, Google Suite, and Fleetio, as well as learn proprietary software
- Must have a valid driver's license
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Experience using a work order management system including repair documentation with the ability to document repairs with clear and concise language
Benefits
- Affordable health, dental, and vision insurance
- PTO & sick time
- A relaxed, yet fast-paced and ambitious work culture
- Employee Rideshare Discount
- Competitive Hourly Rate: $25 - $35 per hour, based on experience
