Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees! Who we areWe are looking for a driven individual to join our team as the second Client Strategy Associate, Mid Market on our UK team to fully manage the mid market book of clients. You will work to help refine and improve our customer success processes and playbooks to work at scale across hundreds of clients. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.
Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.
Why Attentive needs you
- Cement the relationship with new and existing customers including: setting up integrations, managing account growth, assisting with new product adoption, and handling renewals
- Manage 100-150+ accounts concurrently, prioritizing appropriately to ensure time is spent where impact can be maximized
- Advise and groom clients to increase their usage, adoption, and ROI achieved through partnering with Attentive
- Lead and present at select client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
- Help translate customer feedback (and your own team’s needs) into specific product requirements
About you
- 1-2 years customer success experience required, preferably at Martech SaaS company
- Strong understanding in customer success techniques and strategies
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce or related CRM tools
- Interest in startups, software and entrepreneurship
- Comfortable working from our Liverpool St. office 2 days a week
#LI-Hybrid #LI-JT2
Attentive Company Values
Default to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees.
Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.Apply for this job
