About the position:
- Collaborate with various global teams, including Product, Customer Success, Technical Support, R&D, and Management.
- Serve as the primary point of contact for all feature requests tickets
- Responsible for identifying, classifying, and assigning various tasks to the Engineering Groups
- Interpret customer inquiries regarding product usage and provide detailed and timely responses.
- Collaborate closely with engineers and comprehend technical requirements.
- Technical research related to the implementation of third-party integrations
- Recommend improvements to the knowledge bases based on customer feedback.
- Identify recurring requests and highlight patterns.
- Provide feedback to management on improvements to processes and procedures.
- The position level will be determined according to the candidate’s relevant experience
About you:
- Self-driven with a strong desire to continuously improve the company’s procedures and processes
- Previous experience in customer-facing positions (Tech Support \ Customer success)
- A super well-organized individual who values order and structure
- Enthusiastic and impactful with a Can-do-approach
- Highly proficient in English, spoken and written - a must
- Experience with Jira and ZenDesk
- Confident in discussing customer requirements via email and Zoom calls.
- Ability to effectively communicate complex technical subjects to both external and internal parties.
- Technical Orientation - particularly in software development - Big Advantage
- Experience in project management, product management, or in the Cyber Security Industry- Advantage
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A little more about Axonius:
Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world.Headquartered in New York, New York, Axonius employs over 600 people worldwide.
Axonius has been recognized with the Great Place to Work Certification™and was named toDun’s Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was ranked Deloitte Technology Fast 500 list as well as included on Inc. magazine's 2022 Best Workplaces list. Axonius has been cited as the fastest growing cybersecurity company in history by revenue.At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
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