About Firstbase
Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the core infrastructure that makes going remote easy for companies. Firstbase helps companies’ setup, manage, maintain, and retrieve all the physical equipment remote workers need to work from home. We are a small and fully distributed team with a fast growing and challenging client base, currently spanning from the US to India and we take pride in our ability to function as an effective remote-first organization.
About the Role
The Operations team is the driving force delivering an unparalleled customer experience at Firstbase. Our clients are asking us to solve the most difficult challenges behind supporting remote work and our Operations team is the group that tackles the current supply chain issues. This team breaks through barriers and works to deliver the best customer experience possible because that is what our customers require. We are seeking a Procurement Associate to help fulfill orders within the Operations team to ensure the customers get their orders before the employee start date; and assist with managing various vendor issues.
Responsibilities include ownership for a group of clients to fulfill all orders on time, taking part in all purchasing activities related to said clients, working with other internal partners to help fulfill orders, working with the Customer Service and Customer Service Managers to troubleshoot orders, ensuring platform accuracy, and maintaining a minimum level of inventory. To be successful in this role, you should be very comfortable with E-commerce platforms and have outstanding communication skills, both written and verbal. We are looking for a diligent trouble-shooter who is willing to find solutions and who is self-motivated. Attitude is everything at Firstbase as we are a close-knit team who rely on each other; therefore, positivity is key.The ideal candidate will be able to work under high pressure and to tight deadlines reporting directly to the Sr Operations Manager. Success for Firstbase’s customers means allowing them to focus on running their own business and relying on Firstbase to be their trusted partner.
Your Responsibilities:
Buy all the items necessary to fulfill the order of the clients assigned to you and ensure it is delivered on time
Work with the Warehouse team to ensure all orders are fulfilled and inventory is maintained
Root cause problems with customer orders and implement solutions
Maintain a minimum amount of inventory that the customer wants to keep
Inform required partners and parties about delays and issues
Ensure processes are followed to help maintain platform accuracy
Fulfill orders for our clients partnering with our Vendors and manage/maintain order data in our platform database
Assist in the everyday needs in maintaining and managing Firstbase Vendor relationships and their orders
Meet virtually regularly to:
Review outstanding issues, SLA adherence, and communicate internal needs.
Report back to internal team with updates
Escalate concerns to Operations Manager
Reach out to potential new suppliers and screen incoming requests for new vendors
Work with suppliers to provide internal teams with most up to date pricing information
Identify business process challenges by analyzing process data and metrics
Identify areas of improvement
Iterate on and draft new process that drives the business to success
Mitigate one-off escalations by identifying process gaps and fixing/implementing processes
Analyze customer, order, inventory, vendor, and product data to produce actionable insights and reporting for clients and internal stakeholders
Take full ownership for maintaining accuracy of inventory and orders managed
Other duties as assigned
A Few Key Qualifications
BA/BS in applicable majors
3+ years experience in physical goods purchasing, preferably in the consumer electronics space
Experience working with and communicating with external vendors
Experience in data entry or other similar roles
Analytical Skills
Experience in Google Suite
We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description.
