Eight Sleep is the world’s first sleep fitness company. Our mission is to fuel human potential through optimal sleep. We use innovative technology, detailed design, and proven science and data to personalize and improve each night for everybody—changing the way people sleep forever and for the better.
Backed by leading Silicon Valley investors, we have been recognized as one of Fast Company’s Most Innovative Companies in 2018, 2022, and 2023.Our temperature-regulated technology, the Pod, is an absolute game changer, improving people's health and happiness by changing the way they sleep. The Pod was also recognized two years in a row by TIME's “Best Inventions of the Year.” It is available for purchase in North America (the United States and Canada) and throughout the United Kingdom, Europe (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, Denmark), and Australia via eightsleep.com.
We’re excited by the success of the Pod to date and still have a long way to go toward achieving our mission.As a software support engineer, you will play a crucial role in ensuring our customers receive timely and effective technical support for all our products and services. You will be responsible for resolving technical issues, providing guidance, and maintaining a positive customer experience through clear communication and efficient problem resolution.
How you’ll contribute
Bridge the gap between the Customer Service/Logistics team and Engineering by helping resolve technical issues.
Develop a deep technical understanding of the Pod to fully understand its capabilities, troubleshoot systems, and execute world class customer support
Collaborate with the Product Management team to define, implement, and facilitate on-going data gathering and reporting that directly impacts the product development cycle
Develop, monitor and summarize customer satisfaction, support, and other related metrics to management along with proactive recommendations to improve customer support
Design, build, automate and operate test systems to perform functional testing on product to determine operating condition
Support Customer Experience by troubleshooting escalated cases
Develop and manage support and operations tools, processes, and people, and when necessary, providing direct, on-site customer support
What you need to succeed
BS in Computer Science (or comparable bootcamp or professional experience)
1-3 years of web and/or mobile application development experience
Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java
Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
Demonstrated experience supporting and troubleshooting deployed hardware systems - prior experience with robotics, drones, UAS or UAV systems is a plus.
The ability to be flexible, learn, and adapt.
Operate at the lowest level of detail
Ability to be part of an “on call” after-hours rotation team
Why you’ll love Eight Sleep
We’re a tight-knit, passionate team that’s working to impact people’s lives by improving the way they sleep
Opportunity to play a defining role in the future of Eight Sleep and the sleep fitness category
Leadership is committed to employees’ wellness and career development
You’ll get a better night sleep every night; all full-time employees receive the Pod
Flexible PTO
Role ownership, and uncapped growth opportunities
At Eight Sleep we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.Please note: The listed compensation range is reflective of candidates residing in the LATAM or European Markets.
Market compensation rates for candidates located outside of the area may vary.Compensation Range: $50K - $65K
