Description
About EasyKnock
EasyKnock is the country’s first home equity solutions platform. Our innovative programs give homeowners flexible, quick solutions for their financial needs. Whether paying off debt, purchasing a new home, or funding a business, EasyKnock empowers homeowners to convert their equity to cash without strict lender qualifications through our suite of sale-leaseback solutions. Customers sell their homes to us and remain as renters while working toward their goals. We’re passionate about helping American homeowners access the equity they’ve built up in their homes by giving them back liquidity, flexibility, and control.
Position Description:
You will be responsible for communication with customers from the time they begin the disposition process through the closing and release of the final wire. This position also includes communication with real-estate transaction parties (agents, lenders, title companies, customers) and ensuring all parties are kept up to date regarding the transaction. Additionally, this position is responsible for overseeing the execution, notarization, management, and shipping of closing documents.
Roles & Responsibilities:
- Manage and review transaction documents.
- Educate customers, agents, brokers, and title companies on the disposition process.
- Manage incoming inquiries and requests.
- Provide timely and accurate feedback to ensure a positive customer experience.
- Track follow-ups and required actions to completion.
- Provide all corporate documents and signer information to title companies. Answer questions, respond to inquiries, and ensure closings remain on track.
- Promptly and proactively address potential delays, escalations, and complaints to reduce friction, mitigate delays, and reduce customer dissatisfaction. Escalate to management as necessary.
- Prepare seller info sheets, order HOA resale packets, maintain databases and facilitate payoff requests
- Draft final settlement documents for customers and facilitate execution
Requirements
- 3+ years of experience as a mortgage processor, transaction coordinator or similar field.
- 5+ years of experience in a customer success role in a fast-paced, high-tempo environment.
- Highly interested in the real estate market and the real estate transaction process
- Strong attention to detail as well as organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Possess strong written/verbal communication and presentation skills.
- Confident, high-energy, self-motivated, and self-accountable team player.
- Experienced with computer/mobile devices, email, MS Excel/Google Sheets, MS Word/Google
- Docs, property management application/software, Salesforce, Zendesk, and/or similar application.
- Able to compose business documents and written communications with good grammar and punctuation
- Well-organized with excellent time management and prioritization skills
- Demonstrated ability and desire to work in a fast-paced and consistently evolving environment
- Sincere and positive service to others attitude and desire to truly make a difference.
Benefits
- Remote-friendly environment or hybrid-friendly (2 days per week in office) if you live near our offices in the NYC or Washington, DC area
- Competitive base salary commensurate with experience and geographic location. Range: $60,000 - $80,000
- Bonus eligible position
- Full benefits and unlimited PTO
- Generous stock options
- Opportunity to be part of a fast-growing company in the financial technology industry
- A chance to work with incredible teammates who are super-bright, creative, talented, and passionate
