About the role:
Forter is looking for a Director, Solutions Consulting (SC) to lead our team across the U.S. You’ll be reporting to the VP, Global Solutions Consulting and be responsible by leading the charge in identifying and recruiting top talent to join the team as a Solutions Consultant, partnering with regional sales directors across the U.S. to ensure that the SC team is aligned to meet the needs of the sales organization and work with cross functional leaders to enhance the value added services that our team provides to our GTM organization.
You will be focused on executing quarterly and annually to sales goals established by sales leadership and finding creative ways to add value to our customers in the sales cycle and over time.You’ll be the leader and manager of the U.S. SC team and you’ll be expected to think 12+ months out about your team with a clear business plan, the KPIs that your team is aligned with and be flexible to work with cross functional leaders in achieving these goals. You will be the type of individual who enjoys being a trailblazer in establishing how the team will add value within our organization and ecosystem, bringing new ideas to the table, and with a high growth mindset, you will constantly be looking for ways that we can challenge the status quo and regularly drive innovative approaches that add value to the wider pre-sales and GTM teams as well as our partners and customers.
Leveraging your network of talent, you’ll be focused on identifying best in class team members who can make a marked impact working with our Enterprise customers. The team you build will be made up of team members who are business and technically savvy, and will leverage their past Pre-sales experience to drive our U.S. business forward.
What you’ll be doing:
- Clearly defining the plan for the US Solutions Consulting team by taking direction on Pre-sales and Sales goals from applicable leadership and developing and driving the vision, priorities, and core value pillars to drive efficiency and cohesion across the team
- Setting individual and team KPIs based on the organization's sales goals and working closely with different stakeholders across the organization to ensure those goals are met / exceeded
- Being a coach and mentor to team members with clear and regular career coaching and feedback
- Assembling a world-class Pre-sales team through recruiting and retaining top Solutions Consulting talent
- Developing relationships with trusted technology partners to maximize the impact with our customers
- Building, implementing and scaling processes as necessary for the growth and benefit of the team’s success
- Regularly accompanying team members to sales discussions and customer account reviews, capturing and sharing feedback (both internally and externally) to refine processes and provide insights and suggestions to our Product and Go-To-Market teams
- Enriching our Pre-sales team with key insights from internal dashboards, reports, and data so that we can challenge our status quo and innovate as we build a world-class Pre-sales organization
- Partnering closely with the rest of our global Pre-sales leadership team, providing valuable field inputs which will help us identify ways in which we can drive operational efficiencies across our sales segments (Commercial, Enterprise, and Strategic Sales)
- Working with our other Forter leaders in collaboration to ensure alignment and best practices are being achieved
What you’ll need:
- 5+ years of proven leadership & management experience (preferably pre and post IPO)
- 5+ years of relevant experience as a pre sales leader
- Proven track record of success working for a SaaS company, with payment industry background as a preference.
- A keen operational sense to identify gaps and implement process where necessary
- The ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
- Present our solutions in a clear manner to both technical and business audiences
- Work with Sales Directors, meet with clients, and deliver technical insights for business questions regarding the sales process
- Help remove barriers with potential prospects by clearly articulating Forter’s integration, technology and projects scoping with a relentless drive for quality
- Define and present solutions architecture based on the customer needs
- Prepare and deliver solution messaging in an effort to highlight Forter's value proposition and unique differentiators
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.The Forter Decision Engine finds patterns across more than one billion identities in our dataset.
We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Forbes Cloud 100 (2021, 2022)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms.
So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Benefits:
- Competitive salary
- Stock options
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
Hybrid work:
At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Salary Range: $190,000 - $235,000 base annually + bonus + equity + benefitsThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.
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