Professional Services Implementation Manager II

The Professional Services Implementation Manager II plays a crucial role in leading and managing the successful execution of complex implementation projects for the organization's clients. This position requires a skilled project management professional with a deep understanding of client engagement, team leadership, and technical solutions to drive the delivery of high-quality services.

The essential functions include, but are not limited to the following:0 Develop and execute comprehensive project plans, resource allocation, timeline management, and risk mitigation strategies.0 Ensure adherence to project management best practices, quality standards, and established processes.0 Act as the primary point of contact for key clients during the implementation process, building strong relationships and managing client expectations.0 Collaborate with clients to define project objectives, deliverables, and success criteria.0 Provide regular project updates to clients, addressing inquiries and concerns in a professional and timely manner.0 Work closely with technical teams to ensure the successful integration, configuration, and deployment of solutions that meet client requirements.0 Provide guidance on technical challenges and contribute to solution design discussions.0 Proactively identify potential project risks and develop strategies to mitigate them.0 Address project-related issues promptly, working with cross-functional teams to find effective solutions.0 Collaborate with sales, account management, product, and support teams to ensure alignment on project scope, goals, and requirements.0 Facilitate effective communication and collaboration among different departments to ensure seamless project delivery.0 Maintain accurate project documentation, including project plans, status reports, change requests, and client communications.0 Provide regular project updates and performance reports to senior management.

0 Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or related field. 0 3+ years of related experience, or equivalent related work experience. 0 Proven experience in project management, professional services, or a related field.0 Strong leadership skills with the ability to manage and motivate cross-functional teams.0 Excellent communication and interpersonal skills for effective client interaction and team collaboration.0 Proficiency in project management methodologies, tools, and best practices.0 Technical background with an understanding of software solutions and implementation processes.0 Ability to analyze complex problems, prioritize tasks, and make informed decisions.0 Experience in managing budgets and resource allocation for projects.

o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per dayData Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy

To be considered for this position, you must be authorized and based in the United States.Apply for this job