ePayPolicy offers easier payment tools, built for insurance. ePayPolicy's products bring insurance payments up to speed for agencies, carriers, MGAs, and PFCs, with secure online payment pages, automated check processing, and payables reconciliation. 6,500+ insurance companies trust ePayPolicy and our expert, live support team to handle their payments every day.
We’re based in Austin, TX, and have clients in all 50 US states and Canada. Founded in 2014, we have the support and backing of Serent Capital, one of the top private equity firms in the US that invests in high-growth software and services firms and manages over $2B in committed capital. Job descriptionWe’re looking for an
IT
Support Technician
who is obsessed with delivering world-class service to join our vibrant company that’s growing fast. This crucial position is responsible for ensuring employee productivity. This role encompasses maintaining asset inventory, creating documentation, providing end-user support, fostering collaboration with external IT teams, and more. In this role, you will:
- Handle equipment procurement and maintain an accurate inventory of hardware and software assets, tracking usage, licenses, and warranties to facilitate timely replacements and upgrades.
- Create and update technical documentation, and knowledge base articles to aid users in self-help and to ensure standardized support procedures.
- Respond to IT-related inquiries from approximately 100-120 employees, providing prompt and courteous in-office IT assistance. E.g. hardware upgrades, new software installation, and so on.
- Diagnose hardware, OS (Windows and Mac), software, and network issues reported by users, identifying the root causes and implementing effective solutions to resolve them
- Onboarding and offboarding of employees as required by People Ops.
What you bring:
- Proven experience in implementing and maintaining key IT infrastructure capabilities for end-users in the corporate environment.
- Proven experience in providing technical support and troubleshooting for end-users in a corporate or client-facing environment.
- Proficiency in Windows and macOS operating systems and various software applications.
- Familiarity with network technologies, including TCP/IP, DNS, DHCP, and basic network troubleshooting.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users effectively.
- Customer-centric attitude with a dedication to providing excellent user experiences.
- Ability to work independently and prioritize tasks in a fast-paced environment, demonstrating strong problem-solving and analytical capabilities.
- Experience with Google Workspace, Microsoft Azure Active Directory, Intune and MDM.
- Understanding of IT security practices and protocols.
Why ePayPolicy
- Competitive salary
- Comprehensive benefits package with employer-paid basic life and disability premiums
- 401K
- Unlimited PTO
- Company-sponsored quarterly “ePayItForward” initiatives
- Supportive and inclusive company culture with a focus on work/life balance
- Fully-stocked kitchen
- Lunch stipend when working onsite
- Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
- Huge opportunity for growth
We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. ePayPolicy Hiring PracticeWe value diversity at ePayPolicy. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.
