At Bitly, we believe in the power of the link or scan - to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.
The Role
Bitly’s Product Design team is looking for a Technical Writer to manage our product documentation and advise on other user facing content. This writer will create and maintain help content for Bitly’s Connections Platform (support.bitly.com) and QR Code Generator (support.qr-code-generator.com).We’d love to hear from you if you have strong documentation skills, consideration for your audience, and the ability to reflect the Bitly voice while still letting your own character shine through. Bitly values diverse personalities and perspectives, and we want our content to reflect the human beings who create it.Our ideal candidate is clever, collaborative, and driven by their curiosity to solve problems and celebrate solutions.
We are very good at supporting each other and working across teams, and this role has a special place at the center of that network.We’ll ask you for a couple of relevant writing samples with explanations of your content decisions. We’ll also talk more about this during the interview.
What You'll Do
- Create and maintain clear, friendly, accessible help content, including screenshots and video
- Strive to understand user needs and be an advocate for their success
- Consult website data and our customer-facing teams to inform content decisions
- Work with our EPD teams to understand new and existing features and localize content
- Be an editorial resource for our developer documentation, UX copy and other projects
- Create reports and internal announcements for content updates and performance
Who You Are
- You’ve authored documentation for SaaS products with Zendesk Guide or a similar CMS
- You have experience with tools like Jira, Slack, Google Analytics, and translation tools like Phrase
- You’ve explored site traffic data as an indicator for user behavior and content needs
- A collaborative communicator with a willingness to learn and grow, as well as guide others
- Your annoyed by mistakes in this job posting and can't wait to provide editorial feedback in your cover letter
- Extra points if you’re familiar with Figma, Guru, basic HTML and CSS, and technical concepts like API, SSO, and webhooks
- Portfolio of work and/or writing samples must be provided.
US Employee Benefits
Your benefits start on Day 1!
Health:
- Inclusive health, dental, vision built to support diverse lifestyles through Aetna & Kaiser
- One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
Wellbeing:
- Wellness reimbursement program
- Enhanced care for reproductive health, family planning, pediatrics with Maven
- Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra.
- Impactful community building through our Employee Resource Groups
- Global DEI training programs and guest speakers throughout the year
Financial:
- Generous HSA Contribution from Bitly
- 401k with up to 4% employer match through Betterment, access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years
- Company Stock Options
- Life Insurance - Company provided and supplemental
- Short-term and Long-term Disability
- Unlimited PTO Policy (vacation, sick, & personal), including Mental Health days and 2 annual “Recharge” weeks
- Partial cell phone and WiFi service reimbursement
- Full support for remote work, including a $500 home office stipend
- Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages
- Generous parental leave policies; maternity and parental leave for growing families
- Budget for professional development opportunities, including courses and conference attendance
- Coworking reimbursement - $350 on a quarterly basis
Eligibility & Closing
US applicants must be currently authorized to work in the United States on a full-time basis.
*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***
If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)#LI-AH1
Compensation
The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, tenure in role, experience and training, licensure and certifications as well as other business and organizational needs.Pay Range$80,000—$120,000 USDAt Bitly, it is not typical for an individual to be hired at or near the top of the range for their role. Realistic expectations for a first-year employee's salary will likely fall closer to the mid-point of the provided range.
Our Values
- Be a Catalyst. As an innovative technology company, we build our products to be a catalyst for connection and encourage our team to be catalysts for meaningful impact both at work and in the world
- Take Ownership.In our highly collaborative culture, Individual accountability is critical. We depend on each other to solve our customers' most challenging problems and celebrate the wins together
- Champion Diversity, Equity & Inclusion.Our product connects people of all backgrounds and abilities. And our company is built on the belief that our differences make us better and that everyone deserves the opportunity in which to thrive
- Show Integrity.We don’t cut corners. We don’t look for the easy way out. We approach every day with a shared mindset - let’s do the right thing, even if it’s the harder thing
- Have Fun. Whether your time is here is as short as a Bitly link or as long as the links your grandma sends you, we want your experience at Bitly to be fun and memorable. We hope the connections you make here last a lifetime
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Bitly also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at Bitly.
