Description
At Better we seek an experienced front line Manager and Leader for our India Coordination team that has the drive and the passion for leading a production team and achieving results in a fast paced environment.
Responsibilities
●Responsible for managing and leading a team of 10-15 individual contributors towards team objectives and KPIs throughout production cycles.●Effectively provide and coach through qualitative and quantitative feedback sessions for your direct reports. ●Effectively manage a daily routine in order to ensure the team meets daily KPIs●Monitor and develop daily cadence as the product continues to improve and be able to quickly adjust as needed or required●Support the India Coordination team through consistent feedback sessions and 1:1 developmental coaching sessions●Monitor and oversee the team's performance and be able to pivot and act quickly to address underperformance.
●Work alongside your peers in both India and in the US to collaborate and ensure processes and procedures are in place to create a smooth and seamless customer experience.●Have basic mortgage knowledge that includes knowledge of how qualifying income and assets are calculated as well as basic understanding of the mortgage process and flow.●Complying with corporate policies and procedures, as well regulatory compliance.●Work collaboratively to build knowledge and skill set by working cross functionally ●Stay up to date with industry regulations and investor guidelines changes.
Basic Qualifications/ Skill Sets
●Experience range 3-5+ years of mortgage/financial experience preferably in mortgage operations●2 years of management experience●Knowledge of USA Real estate lending criteria, compliance and federal/state regulations.●University degree or equivalent●Strong, organization, and time management skills●Ability to troubleshoot and solve problems independently●Ability to maintain composure in a fast-paced environment●Working understanding and knowledge of both purchase and refinance loan●Excellent communication skills which are essential as they often need to communicate with clients and lenders and other associated parties●Multitasking and ability to perform in a fast paced environment.Apply for this job
