At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.
We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector? 🚀
What you will do:
Join our team as a Support Engineer! In this role you will handle complex technical problems, act as a bridge between customer support and engineering as well as ensure data accuracy, guide junior team members, and look for ways to improve overall team's efficiency.
Where you will have impact:
- Resolve 3rd-line technical issues in a timely manner, either by routing the issue to the right team or by digging in the code yourself
- Maintain and contribute to our internal knowledge base
- Act as a bridge between our customer support and engineering teams
- Identify & help resolve data accuracy issues in our products
- Support more junior team members in their role
- Continuously look for best practices and opportunities for improvement to increase productivity across our department and beyond
About our team (team / chapter):
The Lighthouse support team's mission is to provide unparalleled assistance to both customers and employees, fostering a collaborative and thriving work environment. Our commitment lies in delivering prompt and effective solutions, ensuring uninterrupted service for customer-facing teams, and enhancing the efficiency of engineering teams. We nurture best practices and create a culture of continuous improvement in support services, empowering the broader organisation to focus on innovation and excellence.
Technologies you’ll work with:
- Python and/or javascript
- Ticketing systems (Jira/Zendesk/Intercom)
What’s in it for you:
- A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
- Flexible time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
- A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
- Workshops and frameworks that help employees realise their full career potential
- A mandate to operationalize and democratise research through tools, training, and processes
- The opportunity to shape the products that more than 85,000 users rely on worldwide
- A a mobility approach that fits your personal life, with a mobility budget or company car
- Extensive health insurance packages for you and your dependents prioritising our employees' holistic well-being and healthcare needs
- Private pension funding through group insurance
- A compensation that values your work and which we will proactively keep competitive
- A referral bonus scheme when you bring new talent to our #bestteamever!
Who you are (requirements):
- Basic experience with programming
- Basic SQL knowledge, JSON, or experience with datasets
- Comfortable in a MacOS environment
- Comfortable using a shell
- Strong problem-solving skills
- Autonomy, efficiëncy and proactiveness are part of your DNA
- Able to communicate in an effective manner to engineers and non-technical individuals
- Passionate about solving customer issues
- Thrive in a fast-paced environment
- Fluent in English
We welcome:
- 1+ years of relevant work experience
- Experience working with and debugging API endpoints
- Experience with Google BigQuery
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team.
We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.
