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Technical Account Manager (Portuguese & English)

EnrouteOnsite
This job is no longer open

Description


We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual.

We get involved to know our people; we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.We are looking for a Technical Account Manager with English and Portuguese language skills to join our Customer Excellence team. As a Technical Account Manager you will manage day-to-day technical queries, investigations, and issues, maintaining subsequent technical relationships with internal and external customers through to resolution. Apply in-depth knowledge of implementations with API/Platform/Publisher clients and reduce overall time-to-resolution for assigned tickets.

Requirements


- Bachelor's degree in Computer Science or equivalent.- Proficiency in Excel, SQL, and / or JavaScript or any other scripting language is a plus.- 1-5 years of experience helping customers achieve their desired outcomes; ideally in customer support, ad ops, technical services, or business operations/program management capacity.- Excellent written, verbal, and listening skills (English/Spanish/Portuguese)- History of collaborating effectively within cross-functional teams is a plus.- Language proficiency required English, Spanish, and Portuguese.Responsabilites:- Tag-related issues, implementation concerns, data feeds, and reporting.- Debug reported delivery discrepancies.- Resolve PMI campaign issues.- Extracting information.- Pulling and reviewing performance data.- Investigate possible issues.

Benefits


  • Monetary compensation
  • IMSS
  • Insurance of major medical expenses
  • Minor Medical Insurance (Ammsa)
  • Life insurance
  • Funeral Expenses Insurance (PreviMed)
  • Holidays and Vacations
  • English Classes
  • Certifications
  • Educational agreements
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Equal employment

Enroute is vowed to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of employment without regard to the following: Race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy, genetic information, including family medical history, physical or mental disability, military or veteran status, citizenship and / or migration status, child and spousal support withholdings, expunged criminal records, any other protected class, in accordance with applicable federal, state, and local laws.

This job is no longer open

Life at Enroute

We are a group of top-notch gurus that bring together years of experience, cutting edge technology skills and cost-effective frameworks into a single place, we fuse them and deliver a sexy and perfectly fitted solution for all of our partners. https://www.youtube.com/watch?v=wRPe_9ERO4E WHAT WE DO We guide our clients for preparation and execution of critical projects and sourcing plans to: Minimize risks Drive Innovation Ensure the highest ROI Create value HOW WE DO IT Based on our extensive experience and industry standards, we have developed a set of frameworks that allow us to achieve and deliver outstanding results by following our processes. WHAT WE OFFER QA & Testing We leverage framework and extensive cross-industry experience to put in place the best product quality strategy for your product development and maintenance needs. Software Development We provide you with the analysis that will guide software development and implement a strategy to meet your needs. We strive to understand your business so we can create solutions that impact your organization and user experience. Application Maintenance and Support At Enroute, we?ll seamlessly maintain and support your business-critical applications to meet business demands ? all while providing security. 3D-Printing We will take you from the idea to the prototype. Our methodology enables brilliant minds to iterate on their innovations quickly, ensuring that they deliver value quickly. We are experts at digital modeling and 3D printing. Data Management We help companies harness the tools and processes necessary to keep their data viable using our frameworks. From Big Data to Master Data Management (MDM). Inventory Management We provide end-to-end solutions for your inventory and supply chain needs, assuring that once we?ve created visibility, we can standardize the procurement process and optimize material management.
Thrive Here & What We Value- Great Community of Highly Driven, Responsible, Respectful, and Happy People- Care about who you are in the office and as an individual- Positive Impact on WorkLife Balance- Enroute values innovation, social awareness, and making things happen- Flexible schedules and policies that positively impact work-life balance- Great benefits and compensations- Fantastic work environment- Enroute cares about who you are in the office and as an individual- Always Looking for Innovation- You Can Trust Us
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