Description
Designation Associate – Customer Support for Interpretation & Translation SupportExperience in years 0 to 5 yearsRelevant Experience 0 to 5 yearsQualification High School Graduate, Diploma, Bachelor or comparable IT professional experienceJob Summary/ Overview This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.Language Proficiency(Read / Write / Speak) Mandarin/Cantonese - read/write/speaking skillsWorking hours 5 days per week (any 2 days off), Permanent night shift, shift allowances providedType of Role Translation SupportWork Location Tech Mahindra, Cyberjaya (Work From Office)Key Responsibilities and Accountabilities • Provides meaning-for-meaning interpreting.• Follows interpreter protocols as per training, policies, and procedures.• Follows all policies and procedures related to information confidentiality and interpreter ethics.• Attends all required training.• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.• Maintains confidentiality as policies.• Uses standard office equipment such as telephones, computers, copiers, and fax machines.• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.Knowledge, Skills and Abilities • Fluency in Mandarin/Cantonese & English• Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English• Basic understanding of linguistics and different cultures.• Skilled in adjusting to rapidly changing circumstances• Ability to react calmly and effectively in emergency situations• Strong attention to detail and accuracy• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.• Skilled at keeping supervisors informed of problems or issues• Exceptional commitment to confidentiality• Skilled in establishing and maintaining effective work relationships• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser)• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.
