Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
We are excited to announce an opportunity for a Customer Success Representative to join our team!
This position is onsite in our Miami office.
As the face and voice of our brand to our valued customers, you will be responsible for maintaining positive relationships with them through effective communication via phone and email.
Your key responsibilities will include:
- Building strong relationships with our customers by providing exceptional customer service that exceeds their expectations.
- Listening attentively to customer needs and addressing their concerns in a timely and professional manner.
- Retaining customers and de-escalating any issues that may arise, ensuring that they have a positive experience with our company.
- Managing finance contracts with precision and accuracy, ensuring all paperwork is completed correctly and submitted on time.
- Identifying opportunities to retain or offer additional products and services that may benefit our customers, ultimately leading to increased customer satisfaction.
- Representing our brand with pride and enthusiasm, making sure every customer feels valued and appreciated long after their initial purchase.
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:
- Comprehensive health coverage, including dental and vision insurance, to ensure you and your family are taken care of.
- Life insurance provides peace of mind for you and your loved ones.
- Paid time off, allowing you to recharge and enjoy life outside of work.
- Access to a 401(k) plan to help you plan for a secure financial future.
- Employee discount to take advantage of great deals on our products and services.
- Opportunities for paid training to develop your skills and advance your career.
- Fun and exciting company events.
Compensation:
- Hourly rate of $24.00
- Eligibility for monthly bonus incentives (typically between $200 and $800 each month)
Our organization is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.
