Description
Praecipio is Looking for a Atlassian Business Process Sr AnalystWhy Praecipio?We bring it all together – people, processes, and technology – to help businesses thrive. We focus on solving problems and taking action globally at the enterprise level to empower successful Process frameworks, IT Service Management (ITSM), DevOps, and Enterprise Process Management (EPM). Our expertise with Atlassian products has earned us Platinum Partner and with that knowledge, we architect solutions that enable our customers to stay focused on the work that matters most – solving the biggest problems that exist in the world today. We care about our people and together create a culture of focus and fun that’s supported by a comprehensive benefits package and generous time off. Day-to-Day Responsibilities
- Manage and help develop the current pipeline of future work supported by the Modern Service Management (MSM) team.
- Uncover and upsell new subscription opportunities and client benefits within the Atlassian product suite.
- Business process review for clients and internal teams that includes a keen ability to identify pain points and then solution for them through requirements gathering.
- Demonstrate exceptional organizational skills, keeping all client information easily accessible and up to date including contract renewal management and change orders.
- Monitor the performance of implemented solutions. Gather feedback, measure effectiveness, and make necessary adjustments to ensure continuous support.
- Collaborate closely with cross-functional teams, contributing to a lean and agile work environment.
Requirements
Requirements for SuccessTechnical Ability
- Knowledgeable around configurations and optimization of Atlassian's suite of products, including Jira (JSM, JSW, JWM, JPD), Confluence.
- Knowledgeable in ways of working with business process management.
- Effectively elicit business requirements and translate them into business requirements documents (BRDs), functional requirements documents (FRDs), and use cases.
Consulting Experience
- Active Listening to potential clients is crucial for understanding their needs, pain points, and objectives. This is critical to building a relationship to better
- Empathy, understanding the perspective of potential clients and empathizing with their challenges is essential for building trust and rapport.
Problem Solving and Critical Thinking
- Effectively identify client challenges and offer innovative solutions to address them.
- Leverage data to identify trends and improve processes.
Basic Qualifications
- Minimum of 2 years using and supporting the Atlassian suite of products.
- Minimum of 2 years supporting business or system process analysis.
Preferred Qualifications
- Familiarity with agile development methodologies, namely Scrum and/or Kanban
- Proficient in Salesforce
- Experience in the Google suite including Google Sheets
- Background in inside sales and analytics
Benefits
Salary$90,000 - 100,000 USD base salary depending on location and experienceLocationRemote opportunity, the applicant should be located in Canada, Mexico or the United States. . Praecipio Consulting is an equal opportunity employer and will consider all qualified applicants without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status. Praecipio complies with applicable federal, state, and local laws governing nondiscrimination in employment.
