About Cove:
Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more detailed information at
https://cove.id/.At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.
Job Title: Tenant Experience Intern
Job Type: 4-6 month paid internship
Reports To: Tenant Experience Manager
Main Responsibilities:
- Handle and solving tenant issue through direct and indirect
- Conduct regular property audit, organizing properties ticket and consistently follow up with related team and proactively provide feedback & suggestion from audit result
- Handle tenant experience project task and build positive feedback from tenant
- Proactively look opportunities for community building, create and execute monthly event activity
- Operate property management system and read data as a working resources
- Work closely with other teams to deliver our service standard
- Act as the liaison between tenants and Cove
Experience and Qualifications Required:
- Completed or pursuing a Bachelor Degree in any major (Hospitality/Tourism/Management is preferable)
- Max 2 years experience in property management and/or community management (preferably has working experience in the Hospitality industry and/or startup property management with customer facing role)
- Fresh graduates who are highly organized and have excellent communication skills are welcome to apply
What’s in it for You:
Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through
Antler. Co and you’ll be working directly with the three co-founders, where you’ll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.
