Small Cell Civil Technician

Description

Summary

Job Description/Responsibilities:

• Ability to perform Small Cell Installation in cabinets and at heights.
• Understanding of equipment and inventory control.
• Ability to troubleshoot RF and Fiber line issues on Small Cell cabinets or poles
• Reads and interprets work orders to determine work to be done, as well as completing paperwork for jobs that are finished.
• Read prints and wire cabinets and run/label fiber jumpers in hub and on poles.
• Set up safety in work zone according to prints on TCP (Traffic Control Plan)
• Follow safety rules and practices, complying with OSHA standards
• Serves existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, and resolving problems.
• Establish service by studying system requirements, ordering, and gathering components, completing installation, and performing acceptance tests.
• Install and perform maintenance on customer’s OEM equipment.
• Build and maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods/techniques, and recommending system improvements.
• Ensure personal equipment operates properly by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Document service and installation actions by completing forms, reports, logs, and records.
• Maintain customer confidence by keeping service information confidential.
• Coordinate customer contact, access to customer premises, and customer test and acceptance on small and medium jobs.
• Test installed system for adherence to specifications and evaluate reception.
• Maintain vehicle and installation/service parts inventory. Keep workplace clean and organized. Submit required reports in a timely fashion.
• Ensure that the highest quality of service is provided to promote superior customer satisfaction.
• Attend formal or informal training to maintain/upgrade knowledge, skill, and performance levels.
• Build upon knowledge base by reading professional publications.
• Adhere to safety guidelines and requirements.
• Capture Pre/Post pictures and complete site report as per customer standards
• Other duties as assigned.

Requirements

• Must have a valid Driver’s License and satisfactory driving record.
• Basic Safety certifications (OSHA 10/30, CPR/First Aid, BBP, RF Awareness, PPE...etc)
• Experience with Nokia System & Airscale modules and radios.
• Installations Circuit Breakers, GPS Kit, LAN Connections, CPRI Fibers.
• Willing to participate in on-call shifts that include nights and weekends.
• Must be able to pass a background check and drug screen.
• High school diploma and/or equivalent work experience or a combination of both.

Benefits

• Team Member Discount Program
• Referral Program
• Certification Training and Assistance