How you will help
As a Senior Solutions Engineer, you’ll be pivotal in driving innovation and success by partnering with sales, product, and engineering teams to design tailored technical solutions for our customers. You'll facilitate decision-making and alignment across teams, removing barriers to close new business opportunities. By solving critical business needs, you'll ensure long-term customer success and inform our product roadmap and business strategy to meet evolving market demands efficiently.
What you will do
- Own the pre-sales development and documentation of SaaS configurations and technical solutions
- Build relationships with clients as their primary technical resource throughout the sales cycle
- Understand the customer’s business needs and use case to develop creative solutions that drive satisfaction and lead to long term engagements
- Support clients with internal decisions regarding their technology stack and configuration for the use of HealthVerity products
- Scope solutions to fit within a customer’s budget and timeline
- Inform strategic decisions on new product/feature development and commitment of internal resources
- Work with internal teams to determine level of effort and and feasibility of novel workflows and configurations
- Develop technical workflow diagrams
- Drive process improvement initiatives to speed up the sales process and ensure seamless transitions to post-sale customer teams
How success is defined
- High customer satisfaction: Consistently deliver solutions accurately and on time, scoring well internally
- Timely solution delivery: Meet or exceed turnaround times for clients and internal stakeholders
- Expertise in HealthVerity tools: Operate independently with solid knowledge of HealthVerity's tools and procedures
- Technical solution creation: conduct in-depth requirements analysis to fully assess client needs, design the solutions to meet those needs, and effectively convey HealthVerity's vision to the clients
- HeathVerity offering expertise: fully understand the client value of all HealthVerity’s technical and data offering
- Professional representation: Professionally showcase HealthVerity's solutions to clients and internal stakeholders, while taking the lead in opportunity management processes
- Collaborative team player: Actively contribute to teamwork and collaboration across HealthVerity, fostering a cohesive and supportive work environment
Required skills and experience
- 5+ experience in a technical pre-sales role (e.g. sales engineering, solutions architect), preferably in the SaaS B2B space or equivalent experience in product or data workflow design
- 3+ years work in a client facing role and project management experience in a complex technical environment
- 3+ years of experience using SaaS products in the workplace (e.g. Salesforce, JIRA, Confluence, and LucidChart or similar software)
- Strong written and verbal communication skills and experience collaborating across varying levels of stakeholders
Desired skills and experience
- Familiarity with the healthcare industry and data ecosystem; direct experience working with large healthcare datasets a plus.
- Familiarity with SQL, Python, Databricks, ETL processes, and AWS environments
- Knowledge and experience in a regulated industry (e.g. HIPAA)
$90,000 - $200,000 a yearBase salary for the role is commensurate with experience + annual bonus opportunity.
Hiring Locations
Our strong preference is to hire team members in the Philadelphia area whenever possible. Expansion beyond Philadelphia will occur when necessary with travel to our Philadelphia headquarters as required. Remote work is supported from our key hub locations listed below as well as approved states in the Eastern Time Zone.• Boston, Massachusetts• New York City, New York• Baltimore, Maryland• Washington D.C• Charlotte, North Carolina• Raleigh-Durham, North Carolina• Atlanta, GeorgiaApproved States in the Eastern Time Zone: CT, DE, FL, GA, IN, MA, MD, MI NC, NJ, NY, OH, PA, RI, TN, and VA.
About HealthVerity
HealthVerity synchronizes transformational technologies with the nation’s largest healthcare and consumer data ecosystem to power previously unattainable outcomes and fundamentally advance the science. We offer a comprehensive, yet flexible approach, based on the foundational elements of Identity, Privacy, Governance and Exchange (IPGE), that synchronizes unparalleled Identity management with built-in Privacy compliance and Governance, providing the ability to discover and Exchange a near limitless combination of data at a record pace.
Together with our partners in life sciences, government and insurance, we are Synchronizing the Science. To learn more about HealthVerity, visit healthverity.com.
Why you'll love working here
We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world. We are one team – Our people define our culture and always will. We take time out to celebrate each other at the end of every week through company-wide shout outs, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer.We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer.
We are committed to learning and implementing what is best for our clients, partners, and each other.
Benefits & Perks
• Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)• Benefits: comprehensive benefits with coverage on Day 1, medical, dental, vision, 401k, stock options• Flexible location: our HQ is in Philadelphia. We offer both hybrid roles and those with quarterly travel. • Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid maternity and paternity leave.• Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job• Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuitsHealthVerity is an equal opportunity employer devoted to inclusion in the workplace.
We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together.
We can only do that if everyone has a seat at the table. Read our Equity Inclusion and Diversity Statement.If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to careers@healthverity.comRemote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.
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