Title: Project Coordinator/Analyst
Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with focus on HX, AI, cloud, DevOps, and cyber security. Our offices are in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. Recognized as a Top Workplace USA (2024) Recognized as one of the Top Workplaces in Technology (2023, 2021) INC 5000, Fastest growing companies in America (2023, 2022) Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 2020 NXT UP - Top Federal Emerging Technology and consulting firms 2020 Inaugural DC Metro’s Most Successful Companies 2020 Washington Technology Fast 50 NVTC Tech 100 (2020, 2019)
Job Description:
Softrams is seeking a Product Coordinator/Analyst who will be part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. We’re looking for someone with a growth mindset who can learn the project and the software product to be able help in various ways across the team. This includes supporting project management administration and documentation management.
Qualifications
- Bachelor’s Degree (technology focused is preferred) and at least 5 years in supporting federal project coordination/administration and project documentation activities, or 7 years of experience will satisfy education and experience requirements.
- Experience working with an agile software development team.
- Expertise in Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, etc.), Atlassian Confluence/Jira, Adobe Acrobat Professional.
- Experience creating flow charts using Lucidchart, Visio, or similar tools, and cleaning up screenshots with tools such as Snagit.
- Excellent oral and written communication skills with attention to detail – background in professional, business, or government writing a plus.
- Able to communicate effectively and professionally with management, peers, and customers, and demonstrate sound judgment/reasoning skills.
- Able to keep up with a fast-paced environment and learn new skills and topics quickly.
- Organized, efficient, and able to meet deadlines while being adaptable to change.
- Capable of managing multiple tasks efficiently and effectively.
- Able to obtain a U.S. Federal Position of Trust clearance designation.
- Knowledge of Healthcare IT/Medicare & Medicaid systems and data.
- Ability to learn the management of Section 508 Compliance requirements using Adobe to make complex documents into accessible PDFs.
- Experience working with Federal Healthcare IT Projects, along all phases of the agile software development life cycle.
- Expertise in Atlassian Confluence and Jira and other Agile tools.
Responsibilities
- Project Coordination
- Assist with various project management duties working with the program manager, including project status and agile metrics reporting and analysis.
- Assist with set up for agile program ceremonies, scheduling meetings, and capturing high-level action items and risks.
- Assist program in all process improvement activities. Proactively look for areas of improvement in processes, data gaps, and recommend solutions and enhancements.
- Assist with onboarding and offboarding team members (including guiding them through client systems).
- Act as a scribe at project/team meetings to record decisions, questions, and action items.
- Support Mission Assurance, CMMI compliance, and gate reviews as needed.
- Technical Writing
- Create documentation, which is grammatically correct, concise, and clearly conveys the required information to End User/Customer/Management personnel.
- Ensure that the grammar, format, and expression of all documentation is consistent with Softrams and client standards.
- Documentation Management
- Thoroughly review, edit, rewrite, version, finalize, and maintain documentation that meets quality standards. Coordinate with both peers and client on moving the documentation through the review process, tracking changes, and verifying all questions/comments are addressed before finalization. Documentation types may include (but are not limited to) project plans, system requirements, analysis reports, code documentation, implementation plans, security plans, interface control documents, user guides, test plans and reports, white papers, Confluence pages, etc.
- Ensure accuracy of document versioning and maintenance within the designated repository/collaboration site.
- Create and maintain Confluence pages, including implementing reader friendly macros and assisting with assigning/tracking site permissions.
- Assist with training/troubleshooting peers as it relates to documentation and Confluence/SharePoint repositories.
- Accessibility/508
- Test documentation for accessibility per 508 Compliance standards using Adobe and correct documentation errors.
Benefits & Perks
- 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available.
- Retirement 401(k) plan with employer matching. Immediate vesting.
- Vacation and sick leave.
- Parental and maternity leave.
- Discretionary bonuses, spot awards, gifts, and tenure-based rewards.
- Company-sponsored role-based training and certifications.
- Monthly DoordashDashPass subscription.
- Group discounts via LifeMart ADP
Public Trust Clearance:
This role requires the hired candidate to go through public clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is a must to be eligible to qualify for public trust clearance sponsorship.
Work Location:
We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.
About Softrams:
Softrams is a Maryland & Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, Mobile Apps, DevOps, Big Data Analytics, Data Science, and Cyber Security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient, and usable.
EEO Statement:
Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact (571) 918-8977 People Operations Team, email: hr@softrams.com Apply for this job
