Store Manager

Summary

Responsibilities and Accountabilities

Sales Management

• Use knowledge and judgment to diagnose customer’s fluid connector issues
• Formulate solutions to recommend suitable product solutions
• Provide excellent customer service and maintain positive professional relationships
• Provide the appropriate products and fabricate hose assemblies
• Resolve customer service problems and complaints
• Develop outside quotes and sales orders for Outside Sales team
• Manage cash and payment systems

Marketing Management

• Create customer awareness and promote the entire fluid connector product offering
• Devise strategies with product layout so it maximizes sales, improves customer traffic flow, creates a better appearance and customer satisfaction
• Seek, continuously develop, and record knowledge and information about competitor activity, pricing, and tactics; Formulate strategies for building sales

Customer Account Management

• Use autonomy to build relationships with prospective and established customers
• Collaborate closely with Outside Sales team to provide relevant customer information and sales leads
• Actively engage in customer capture programs
• Ensure that intellectual property is confidential, maintained, and secure

Inventory Management

• Evaluate and manage store inventory by reviewing historical sales data
• Use discretion to maintain and augment the appropriate stock levels of the store
• Use judgment to stock, carry, increase, decrease and expand product offerings as needed for store’s unique territory
• Use judgment to determine appropriate timing, method, and vendor to procure products
• Use daily store reporting to manage open sales and counter orders, POs, and held invoices   
• Provide cycle count information to correct department
• Handle receiving, shipping, and stocking of inventory

Operations and Facility Management

• Perform all routine tasks to open and close the store location
• Complete annual store audits in partnership with RSM
• Control, maintain and provide security to all facility assets
• Ensure that the facility is kept organized, clean, and well maintained
• Identify facility issues and handle with appropriate solution or notify RSM, as required

Personnel Management

• Train, supervise, and delegate tasks to Store Manager Trainees and Assistant Store Managers, if applicable
• Recommend specific appropriate training needed for Store Manager Trainees
• Provide performance feedback to Regional Support Managers of Store Manager Trainees and Assistant Store Managers

Qualifications and Skills

• Minimum of 2 years of excellent customer service and management experience
• Complete and maintain Parker Store Professional certification
• Have good business acumen to interpret needs and formulate appropriate operating practices
• Ability to perform multiple tasks simultaneously and independently, possess proficient organizational skills
• Possess proficient oral & written communication skills
• Have a mechanical aptitude to diagnose and understand complex issues
• Be results oriented with a desire to succeed
• Possess proficient math skills and can apply metrics & metric equivalents
• Ability to read & interpret documents such as product manuals, purchase orders & procedure manual
• High School graduate or equivalent education required

Physical Requirements

• Must be able to lift, push & pull up to 150lbs
• Regularly required to stand, walk, bend, stoop, kneel, reach, push, pull, and climb
• Manual dexterity required to operate machinery and tools

Work Environment

• Work performed in a workshop environment
• Routinely uses standard office equipment (i.e.: computers, phones, fax machines) as well as hand and power tools (i.e.: hose saws, pliers, box cutters, tape measure, and crimping machine)
• Exposed to several elements but with none present to the extent of being disagreeable (i.e.: noise from equipment and occasional odor that comes from cutting rubber hose)
• This position cannot be performed remotely.