Job Description
We are currently seeking a proactive and experienced Customer Service Representative who has experience with high end clientele, who can become an integral member of the team, functioning in a high paced environment.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming orders from email, incoming bin, fax machine and over the counter.-Accurately codes customer tickets in accordance with company prescribed guidelines.-Addresses all client inquiries and concerns in a business-like and timely manner.-Explain complexities and scheduling of each job before assigning jobs to operators.-Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets.-Double check correctness of information given on incoming correspondence.-Log jobs out after they are completed and shipped out.-Possesses the ability to multi-task without losing focus.-Provides back-up assistance to the production staff as needed.
QUALIFICATIONS:
Strong organizational skills and attention to detailExperience with enhancing service offeringsGood knowledge of how to increase revenue
