Business Analyst

Depending on experience

Work location: Dearborn, MI (hybrid)

Minimum Qualifications and Job Requirements:

• BA/BS
• 3-5 Years in related position/field
• 2+ years' experience with SQL database queries
• Automotive acumen

Essential Functions:

• Ability to self-manage and prioritize work schedule per business needs
• Strong communication, facilitation and task management skills
• Understanding of project management methodologies and coordination of tasks
• Understanding/experience with Dealer Inventory Systems
• Ability to communicate directly with end user (dealer) to explain technical solutions, workarounds, etc.
• Ability to prioritize issues with business effectively
• Ability to work flexible hours to support application launch and production outages if necessary
• Must have bachelor's degree, preferably in a technology or business-related area
• Experience with gathering business requirements and generating creative IT solutions
• Excellent written and verbal communication skills
• Experience in automotive related work or industry, particularly dealer facing is a plus

• Manage small feature requests within an Agile solution delivery process
• Author, maintain and manage technical product requirements
• Document discovery of necessary efforts, identify and monitor project risks
• Provide user level technical support of implemented products
• Manage scope change, feature requests and project related defect tickets
• Consult with business team to gather business needs and objectives
• Special ad-hoc requests for Client's technology team
• Troubleshoot and own project issues from start to completion
• Provide dealer and user technical support/ troubleshoot and triage application issues and identify workarounds
• Create, modify and update training materials