Junior Network Engineer

Responsible Duties:

• Conduct studies pertaining to network configuration and monitor traffic patterns such as protocols and peak usage.
• Assist the network staff with daily management of servers, create and manage user accounts, access to files, rights to groups, etc.
• Assist in monitoring the SHA network Maximo queue, triage, and resolve service requests assigned to the queue. Document resolutions in the service request worklog.
• Attend staff meetings as well as other meetings as required.
• Document knowledge base as well as create, update, and maintain documentation for SHA OIT
• Participate in the planning and execution of infrastructure development, including patching, expansion, and enhancement.
• Participate in training sessions, team meetings, and meetings with others within SHA as required.
• Ensure SHA OIT’s Standard Operating Procedures (SOP), policies and procedures are followed.
• Follow On-Call duties as part of the On-Call rotation:
• One (1) week every seven (7) weeks is a 24-hour day. While On-Call during business hours are required to answer the On-Call phone as well as respond to On-Call emails. After hours, phone calls to On-Call are to be answered immediately and emails responded to (if necessary) by the next morning.
• During non-business hours, the Network On-Call support person will be no more than 1 hour’s drive from Headquarters at all times during his/her assigned week (i.e. 24 x 7 availability) to respond to critical network problems or problems affecting mission-critical systems.
• Should the MDOT Network Operations Center (NOC) open a conference bridge, the On-Call person should attend that bridge within 15 minutes and communicate the status using the OIT Management email group.

Preferred Experience:

• Senior level experience working in a network and IT systems environment, including protocols (TCP/IP), equipment and services (DNS).
• Senior level experience with Microsoft Windows server family, including all of Windows Server 2008, 2012 and 2016, Microsoft file and print services, windows terminal server, server security, including group policy.
• Senior level experience with Microsoft Active Directory, Microsoft Exchange online and Microsoft Outlook client technologies, including Office 365.
• Senior level experience with Storage Area Network (SAN) and switch architecture, including working with volumes/partitions, disk sets, arrays, RAID storage pools and hardware.
• Virtualization technology, including use of product suites from VMWare.
• Commvault, Sans and NetApp.
• Server performance monitoring and utilization of associated tools, managing block-level backup and associated backup/recovery methods.
• Creating, updating, and maintaining network and IT system policies, procedures, and related documentation.

Education:

• A Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, or other related scientific or technical disciplines.
• Five (5) years of experience in a computer-related field.
• Three (3) years of progressive experience in planning, designing, implementing, and analyzing data or telecommunications networks.

TriTech is an Equal Opportunity Employer!