The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. The tracking and recording of equipment hours, assurance that equipment maintenance schedules are followed, and employee meetings are conducted. This position reports to the General Manager of the Distribution Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Develops a strategic plan in conjunction with the General Manager to ensure the efficient and cost-effective operation and utilization of the facility· Ensures efficient and optimized shipping and receiving work schedules to meet operational goals· Directs the operations of the warehouse supervisors and warehouse personnel· Oversees all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion· Audits compliance of both internal and external Standard Operating Procedures.· Ensures that equipment is utilized in the most efficient manner· Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall operational objectives· Partners with other departmental leaders to balance labor, ensuring appropriate levels of staffing for daily workload· Matches the skill and background of personnel to work required· Conducts analysis of workload compared to labor hours and equipment, takes necessary actions to optimize labor and workload· Plans long-term labor needs based on sales, forecasts and historical data· Makes regular recommendations to the General Manager on programs to improve warehouse operations using lean manufacturing principles with a continuous improvement mindset
Financials
· Understands how day to day decisions impact financial outcomes· Be open to learning financial aspects of the business including, but not limited to, budgeting, forecasting, reading GL, Flash, and P&L· Run productivity and labor reports to analyze gaps in performance, holding employees accountable through combination of coaching, counseling and corrective actions
Employee Relations/Development
· Ensures the daily pre-shift meetings cover previous productivity, operational challenges, forecasting workload and any other pertinent company information· Ensures proper staffing and supports hiring for all facility operations· Ensures all new employees are properly on-boarded, completing required documentation and following a structured training schedule· Produces and effectively communicate department goals and individual performance goals that ensure the facility achieves operational success· Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures· Works with the Warehouse General Manager and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
Escalates to senior leadership as necessary· Provides feedback, coaching, guidance, and recognition to enhance other’s skill development.· Plays an active role in employee development and talent selection· Acts as a role model for the department in support of corporate mission, vision, and values· Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approve annual compensation increases based on performance. Conducts regular and routine documented observations· Exhibits a commitment to self-development by staying current on information, tools, and systems through a combination of trade materials, books, and other resources as required· Travels to other warehouses and participates in department or company meetings, as necessary
Safety and Security
· Ensures the safe, clean and efficient operation of the warehouse to meet service and regulatory standards· Actively supports and participates in all safety initiatives in the facility· Implements safety and sanitation schedules that ensure the facilities compliance with company, OSHA, FDA, AIB or ASI standards· Ensure all required training needs are met for all operations employees including local, state, federal, and company requirements· Performs documented safety observations to coach employees on safety procedures· Implements the necessary improvements to procedures and facility to prevent re-occurring accidents, injuries, or near misses.
Drives safety initiatives and creates a safety first culture throughout the organization· Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements. Collaborate with safety manager and safety department on improvements to safety.· Responsible for the management of equipment and coordinates the maintenance of equipment with internal maintenance department and/or local vendor(s), as needed· Other duties as assigned by senior management
SKILLS REQUIRED:
· Working knowledge of Microsoft Office applications· Working knowledge of warehouse / mechanical equipment· Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary· Ability to work in fast paced environment· Ability to handle changing priorities and use good judgment in stressful situations· Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools· Excellent talent management and team building skills· Excellent verbal, non-verbal, and written communication skills· Excellent customer service skills, specifically with external clients· Excellent analytical and mathematical skills· Ability and availability to work irregular or extended hours including nights, weekends and holidays as required by the operation.
PHYSICAL/COGNITIVE REQUIREMENTS:
· Must be able to stand/walk for up to 10-12 hours+· Lift and move product up to 75 pounds· Regular bending, lifting, stretching, and reaching both below the waist and above the head.· Walking inside the facility and surrounding area with great frequency, including ability to work in widely varying temperatures for extended periods of time· Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
QUALIFICATIONS & EXPERIENCE:
· Bachelor’s Degree in Supply Chain, Business or related field preferred· 5+ years of supervisory or above experience in a warehouse or distribution environment· Experience with Warehouse Management Systems (AS400 and Oracle preferred) 2+ years experience leading other leadersFounded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.
