Role: Director Managed Services
Eligibility: Residency holder / citizenship of NZ or Australia (the role is not sponsored)Job Responsibilities:· Manage the business relationship with customer, building strong relationships with senior stakeholders. Managing expectations and feedback· Virtual Management/Development/Coaching of an off-site team· Deliver outcomes that exceed the needs of Senior Stakeholders · Ensure consistent analyst processes and service level across accounts.
· Review/Creation/Improvement/Implementation of processes across all categories of the customer service, ensuring continuous improvement of the service· Understanding new process requirements and executing process change.· Holding workshops/coaching sessions with customer· Virtual training of new Algo resources · This role may include managing a department for Inventory Management· This role may include coaching for customer Planning Teams· This role may include project management of small projects · This is an on-site role based at the customer officeQualifications Needed:
- 5+ years of relevant experience, Bachelor's Degree in related field
- Senior Stake Holder Management
- Advanced Microsoft Suite Proficiency
- Leadership/Management (Managing a Virtual Team Experience Preferred)
- Coaching and Mentoring (Virtual Experience Preferred)
- Strong Communicator
- Small Project Management
- Process/Continuous Improvement Mindset
- Customer Service
- Composed Under Pressure
- Time/Task Management
- Personable Attitude
