Company Description
We're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster.But enough about us. What's in it for you?We work hard and do fun things.Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition.
At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures.
Job Description
Are you ready to take your career to the next level in a dynamic and challenging environment? We are growing our team and looking to hire a Systems Operation Technician. In this deployable position, you will have the opportunity to work at customer locations worldwide, providing flexible, scalable, and secure infrastructure for our clients. This position requires OCONUS travel, with an expectation of at least two 60-day deployments annually in support of customer initiatives. Your role will involve varied shift schedules, including day and evening hours, and travel.
Additionally, you will periodically rotate between our Network Operations Center and customer sites, providing on-site support and ensuring smooth operations.
What you will do:
- Deploy to customer locations worldwide to set up and tear down systems.
- Manage mobile devices and ensure secure connectivity and communications.
- Provide support for mapping, imagery, and other critical services.
- Monitor, alert, and report on system and infrastructure health.
- Perform troubleshooting to triage, investigate, and mitigate system issues.
- Escalate events following established operational policies.
- Manage vulnerabilities by patching servers and infrastructure.
- Maintain and update system and server configurations according to organizational standards.
- Diagnose and repair faulty system and server hardware.
- Provide exceptional customer support and respond to customer needs.
Qualifications
Must Haves:
- Active Top Secret Clearance w/Poly
- Excellent communication, critical thinking, and problem-solving skills.
- Experience in customer service and a "help desk" environment.
- Willingness to travel extensively and adapt to various global locations.
- This position is contingent on position availability.
- This is an ON-SITE position with varied shift schedules that may include day or evening hours, and approximately 35% travel to OCONUS locations.
Preferred Qualifications:
- Experience with Linux (RHEL, CentOS, Ubuntu).
- Experience managing Microsoft server infrastructure.
- Familiarity with network infrastructure monitoring systems.
- Experience with virtualization technologies (VMware, Proxmox, KVM).
- Knowledge of networking (switching, routing, firewalls, VPNs).
- Experience in a secure environment.
- Familiarity with Android OS and mobile device management.
Additional Information
Here are some Perks of being a Ridgeliner!
- Flexible PTO + holidays
- Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
- Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
- Employer Contribution to Health Savings Account (HSA)
- Learning & Development opportunities
- Professional coaching services
- Get the technology you want to do your job
- We have free daily snacks & drinks
Ridgeline is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at [email protected]
