The Manager of Client Support Services is directly responsible for leading the support line
operations for all assigned product lines, as well as, staff supervision.
Job Duties
Management- Serve as subject matter expert for Product Support.
- Lead/Manage any assigned staff in the successful attainment of objectives set by Senior Management.
Transactions- Develop operational procedures to quickly, efficiently, and consistently respond to client inquiries.
- Facilitate and coordinate team meetings, including but not limited Sutherland, monthly product team meetings, and continuing education for the team.
- Coordinate the creation of client support materials.
- Serve as a resource for the client services division (Client Managers, Implementation Managers, etc.).
- Manage Client Feedback and reach out to clients as necessary.
- Assist sales as necessary to review RFPs and conduct demos regarding to address technical requirements.
- Other duties as assigned.
Compliance- Comply with internal policies, as well as all applicable local, state, and federal requirements.
- Communicate to direct reports any changes in policies and procedures in a timely manner and ensure proper compliance is followed.
Working Conditions
- If working remotely, will be expected to travel as needed to Company’s
- headquarters.
- Periodic weekend or evening work is expected, in addition to occasional on-call.
- rotation for escalations during holidays.
Qualificiations
- Bachelor’s degree (Preferred: Masters/MBA)
- Minimum of two years’ experience with Symplicity products
- Experience reviewing and responding to RFPs
- General Knowledge of Agile Development
- Previous Supervisory Experience (Preferred)
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer.
EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.Apply for this job
