We believe that real estate is more than just an investment asset class. It’s the fabric of our society and communities, where people live, work, and build their futures. As a result of our work, tomorrow’s real estate investor will be one who not only has access to detailed quantitative and qualitative performance insights across their portfolio, but will also be conscientious of the impact they have had on the communities they have invested in.InvestNext’s mission is to democratize real estate investing and empower investors to make a meaningful impact on the communities they invest in.
About InvestNext
At InvestNext, we've taken a deep dive into the industry's pain points and emerged with a solution that transforms investment management challenges into opportunities.InvestNext is changing the real estate investment sector, offering leading B2B SaaS solutions and professional services that empower investors and real estate professionals. Our platform streamlines the investment process, making it easier for GPs, IR teams, and real estate professionals to manage their portfolios, communicate with investors, and raise and distribute capital. We’re a high performer per G2 due to the trust placed in us by leading real estate syndications and investment firms around the world.
Product Support Specialist
As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
In this role, you will
- Monitor the support inbox and optimize workflows to drive down response time
- Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
- Own CSAT scores, connecting with unsatisfied customers to provide a solution
- Monitor and own incoming customer reviews
- Join the team stand-up to touch base and share priorities and any roadblocks.
- Troubleshoot issues that users experience and provide recommended solutions to the product development team
- Assist new customers with their transition onto the platform, including training and coaching
- Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
- Assist with testing newly released features and developing training materials to help promote usage across customers
Benefits
- Robust 99% employer-paid medical, dental, and vision coverage
- Generous equity grant; we want everyone to operate with an owner mindset and have a real stake in our success
- 11 company-wide holidays per year
- Uncapped paid time off, with minimums required to support our team’s work-life balance and help avoid burnout
- 401k with 100% employer match, up to 4% annual salary
- Fully remote
- Travel to spend time with the team, including company-wide offsites
- Generous monthly budget to support your wellness and workspace
- 16 weeks of paid parental leave
- Laptop of choice
InvestNext is an equal opportunity employer. We believe in the power of diverse teams and are committed to creating an inclusive environment for all employees.
Salary
We prioritize pay equity, transparency, and equal opportunities for career development. The salary range for this role is $50,000 - $70,000 per year. Final compensation offered will be comparable with the market and determined by experience level and related role responsibilities.
