Overview:
WiredPeople invites applicants to join our growing team as a Public Health Program Supervisor to assist with training and support for the multiple electronic information systems. Successful candidates must be able to clearly communicate both verbally and in writing to diverse individuals with widely varying levels of technical skills.
This position can be remote but you MUST be able and willing to travel to Jefferson City, Missouri.
This is a professional supervisory position in which employees are experts in a specific public health related field. Employees administer national grants and represent the state as a subject mater expert on a national platform to inform program policy. At this level, employees develop programs to respond to legislative and government mandates, draft and propose changes to current programs, or identify program needs (e.g. immunization, drinking water programs) to a legislative body. Employees also coordinate work and processes of others carrying out activities related to one’s area of expertise.
This may include overseeing implementation of grants to ensure adherence to set policies and expectations.
Job Duties:
- Presenting sections of material and assisting with questions at live trainings throughout the State of Missouri for local public health agency, state agency, and data submitters.
- Serving as the lead DHSS representative at onsite trainings.Presenting sections of material and assisting with questions during virtual trainings for end users as needed.
- Developing a variety of training materials for live trainings, virtual trainings, posting on the DHSS website, and other situations as needed.
- Creating, or collaborating with DHSS training staff to create, virtual training modules as needed.
- Serving as the lead for manned office hours in a virtual format for end users to ask questions and receive assistance on use of systems.
- Serving as the lead for shifts on the help desk to support end users and data submitters.
- Completing help desk activities including configuring accounts for new users, resetting passwords, answering basic system questions, triaging more complex questions to subject matter experts, etc.
- As the volume of work related to the ShowMe WorldCare implementation decreases, this position may assist other electronic information systems or assist with other Data Modernization Initiative projects.
Responsibilities:
- Ability to clearly communicate verbally and in writing to diverse individuals with widely varying levels of technical skills.
- Ability to present information to diverse groups.
- Ability to represent to key stakeholders in a professional and respectful manner.
- Ability to quickly learn and use technical applications.
- Ability to provide responsive customer service to diverse individuals.
- Ability to utilize communication software such as MS Teams, WebEx, etc., in order to communicate with stakeholders and others.
- Ability to understand and follow policies and procedures as applicable to work performed.
- Ability to navigate and use network drives for shared work.
- Attendance and punctuality in accordance with policies as this team will be public facing.
- Ability to utilize own transportation to travel to main offices and training locations throughout Missouri Ability to cover travel expenses up front until reimbursement is received from the hiring agency, unless other arrangements are made with the hiring agency.
- Ability to meet with staff virtually and in person as requested
Qualifications:
- Bachelor's degree and 6 or more years of relevant experience.
- Ability to supervise a team consisting of 3 PHP Supervisors each supervising 3 PHP Specialists.
- Ability to apply project management principles in order to schedule training/support services.
- Ability to develop processes for the team’s activities and perform quality improvement activities to continually enhance customer service.
- Ability to develop and track metrics related to team activities.
- Ability to work in a transparent manner in collaboration with the Interoperability Manager for the ShowMe WorldCare project or other managers working on other projects.
Preferred Qualifications / Skills:
- Ability to develop training support materials such as PowerPoint presentations, guidance documents (e.g., training manuals, tip sheets), and online modules.
- Basic understanding of public health practice related to communicable and environmental conditions, surveillance, and informatics.
WiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
