Product UX Researcher & Analyst

About Donorbox

The Role

Responsibilities

User Analytics

• Data Analysis: Analyze quantitative and qualitative data to generate actionable insights and recommendations. Experience with Posthog or similar product analytic tools (such as Mixpanel, Amplitude, Pendo, Heap, etc.) is beneficial.
• Product Metrics Setup: Define and set up quantitative analytic product metrics based on design and product goals. 
• Design Impact Tracking: Track and create reports to evaluate if the design/redesign has achieved its intended goals.
• Analytics for Design Decisions: Leverage analytics from Posthog (or similar tools) to inform design decisions before and after implementation, providing comprehensive reports with suggested actions.
• Report and Suggest Improvements: Produce detailed reports with recommendations for further improvements based on your analysis.

User Research

• Research Planning and Execution: Plan, conduct, and analyze user research studies, including usability testing, interviews, Hotjar surveys, and A/B testing, to gather comprehensive insights into user behaviors and needs.
• Research Interview Management: Organize and manage the research interview process, including scheduling, sending invitations, and handling participant communications to ensure effective and efficient user research sessions.
• Research Documentation: Develop detailed research reports, personas, journey maps, and other documentation to effectively communicate findings and insights.
• Research for Design Decisions: Leverage insights from Hotjar to inform design decisions before and after implementation, providing comprehensive reports with recommended actions.
• Reporting and Recommendations: Create thorough reports with actionable suggestions for further improvements based on user research findings.

Product and Team Collaboration

• Collaboration: Collaborate with product managers, designers, engineers, and other stakeholders to ensure research findings inform and support design decisions and product strategies.
• User Advocacy: Advocate for the user by presenting analytic and research findings and insights to the product team, ensuring the user perspective is considered in all stages of the design process.
• Continuous Improvement: Regularly update and refine research methods and processes based on industry best practices.

Qualifications & Experience

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  Experience: 3+ years as a UX researcher, analyst, or similar role in a tech or nonprofit environment, accompanied by a portfolio showcasing a range of UX research projects. Experience with SaaS platforms is highly advantageous.
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  Educational Background: Bachelor's degree in UX Design, Human-Computer Interaction, Psychology, Sociology, Computer Science, Computer Technology, Analytics, or a related field.
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  User-Centered: Strong understanding of UX principles, user-centered design processes, interactions, and accessibility standards.
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  Analytical Skills: Proficiency in using data from usability tests and user feedback to guide design decisions and improve user experiences.
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  Teamwork: Experience working with designers, engineers, and product managers.
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  Curiosity: Eager to learn the product area inside and out and demonstrate how research findings fit with the product.
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  Remote Environment: Comfortable working in a fast-paced, remote environment.
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  Communication Skills: Excellent writing, editing, and presentation skills with the ability to run the user research sessions and create persuasive and clear documentation suited for diverse audiences.
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  Positive Attitude: Friendly and open attitude, including the ability to share and receive feedback.
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  Mission Alignment: A passion for the nonprofit sector and a deep understanding of how Donorbox user experience can advance an organization's mission.
• Tools: Experience with UX analytic and research tools such as Dovetail, Posthog and Hotjar.

Details

• Fully remote based in Canada (ideal candidates based in EST)
• Salary: $55,000-$75,000 USD, depending on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 9+ designated holidays (dependent on province), and 2 paid volunteer days
• Employer-sponsored health insurance plan through TriNet, including medical, dental, vision, and life
• Registered Retirement Savings Plans (RRSP) 
• Reimbursement package for home office expenses, up to $1.5k
• Eligibility for employee equity plan (stock options)
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 5 stages: