Description
Deadline Date:
Thursday 4 July 2024
Requirement:
Cyber Operations Management System Tool Manager
Location:
Mons, BE
Full Time On-Site:
Yes
Time On-Site: 100%Total Scope of the request (hours): 720Required Start Date: 5 August 2024End Contract Date: 31 December 2024
Required Security Clearance:
NATO SECRET
Duties and Role:
- Deploy, install, and configure Atlassian JIRA, Confluence, and Bitbucket according to best practices and following NATO security policy and directives.
- Implement necessary plugins, add-ons, and integrations to enhance functionality and meet business requirements.
- Perform routine system administration tasks including user management, access control, and permissions configuration, using NCSC processes and NCSC IT Service Management Tool.
- Raise, track and implement the change requests when a new version of the product is released.
- Interface with Atlassian support portal for entering, tracking and bug reports and feature requests.
- Monitor system performance, troubleshoot issues, and optimize configurations to ensure reliability and efficiency.
- With the assistance of the backup team, conduct regular backups and implement disaster recovery procedures to safeguard critical data.
- Implement security measures and protocols to protect sensitive data and ensure compliance with NATO security policy and directives.
- Stay updated with security patches, upgrades, and vulnerabilities, and apply necessary updates promptly.
- Provide technical support and troubleshooting assistance to users, resolving issues promptly to minimize disruptions.
- Develop and maintain documentation, and resources to educate users on best practices, tips, and tricks for utilizing Atlassian tools effectively. Performs other duties as may be required.
- Collaborate with other teams and stakeholders to integrate Atlassian tools with existing systems and workflows.
- Customize workflows, forms, and dashboards to align with specific project requirements and team preferences.
- Stay informed about the latest features, updates, and trends in Atlassian products and related technologies.
- Evaluate and recommend new tools, plugins, or configurations to enhance productivity, collaboration, and innovation within the organization.
- Performs any other duties if requested.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- A university degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 2 years of specific experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 8 years extensive and progressive expertise in the duties related to the function of the post.
- Proven experience as a System Administrator,
- Good knowledge of Atlassian JIRA and/or Confluence as an administrator (not as a user).
- Strong understanding of networking, security principles, and best practices.
- Proficiency in scripting languages (e.g., Bash, Python) for automation and customization tasks.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Good communication skills with the ability to convey technical information clearly and concisely.
- Experience in interfacing with IT Service Management.
Desirable
- In-depth knowledge of JIRA, Confluence, and Bitbucket administration, including installation, configuration, and maintenance.
Life at EMW, Inc.
EMW, Incorporated, a Northern Virginia USA-based company since 1995, provides excellence in Systems Integration and Technical Services in the fields of Information Technology, Networks and Telecommunications to Commercial, Government, and International organizations worldwide using a Customer-First attitude. EMW's vision is to deliver value added and technologically advanced products and services fulfilling all of its customers needs. EMW's value added offerings in expert systems and integration of information and communications technologies include the following core competencies: Advanced voice, data, and video convergence solutions Network security solutions and services Transmission media design, planning, deployment, and maintenance Operations and maintenance support services and solutions for WAN/LAN, desktop, file/server environments Logistics business processes and asset management products and services Software development and customization services EMW, Inc. is a US Small Business Administration (SBA) Certified program participant and maintains a US Government Services Administration (GSA) Schedule contract, number GS-35F-4931H as well as a NATO Basic Ordering Agreement (BOA), number 9858 with the NATO C3 Agency, encompassing all of its products and services offerings. EMW has offices in Herndon, Virginia, USA; Mechelen, Belgium; Beijing, China; Johannesburg, South Africa; and Dubai, United Arab Emirates. For additional information, please contact: Kamal Raychaudhuri EMW, Incorporated 13873 Park Center Road Suite 225 Herndon, VA USA 20171
Thrive Here & What We Value- Prior experience in an international environment comprising both military and civilian elements- Knowledge of post related applications like Desktop Alert, Jira Software, Adobe Creative Cloud Products- Experience with data modelling of complex systems- Desirable: Experience in NCIA processes and procedures.- A thorough knowledge of one of the two NATO HQ official languages, both written and spoken;- A good working knowledge (spoken) of the other NATO official language- On-site work required- 100% time on site- Full-time position- Familiarity with state-of-the-art technologies relevant to software engineering- Familiarity with cloud computing, SaaS, knowledge of Microsoft Azure</s>
