With a strategy centered on people and sustainability, Braskem is engaged in contributing to the value chain to strengthen the Circular Economy. Braskem’s 9,000 team members dedicate themselves every day to improving people's lives through sustainable solutions in chemicals and plastics. With its corporate DNA rooted in innovation, Braskem offers a comprehensive portfolio of plastic resins and chemical products for diverse industries, such as food packaging, construction, manufacturing, automotive, agribusiness, health and hygiene, and more. With 40 industrial units in Brazil, the United States, Mexico, and Germany, Braskem exports its products to clients in over 70 countries.
Braskem America is an indirect wholly owned subsidiary of Braskem S.A. headquartered in Philadelphia. The company is the leading producer of polypropylene in the United States, with six production plants located in Texas, Pennsylvania, and West Virginia, an Innovation and Technology Center in Pittsburgh, and a New Renewable Innovation Center in Boston focused on leveraging groundbreaking developments in biotechnology and advanced materials. For more information, visit www.braskem.com/usa.
Department:
Sales Support
Location:
Philidelphia
Job Type:
Hybrid
Travel Involved: 0-5%
Description:
The Sales Coordinator is responsible for ensuring that all client requirements are met through effective and efficient order processing and following through with clients and appropriate departments (Credit, Accounting, Supply Chain, and Transportation). The coordinator also promotes sales initiatives through effective communication and developing strong client relationships.
Key Responsibilities Include:
- Receive and process client orders from receipt to invoice through all phases of the system. Expediting the process if necessary.
- Understand and communicate the client's needs as the key contact for clients, sales, and other internal teams.
- Develop and maintain good working relationships to effectively meet client requirements. Ensure client requirements are met for all orders by monitoring orders, requests, and product movement.
- Investigate and resolve client problems and claims.
- Coordinate product returns with clients, sales, and supply chain.
- Coordinate supply commitments during times of short supply or volatile market conditions.
- Support account managers with client updates, debits, credits, and requests for product samples, as well as setting up new accounts.
- Assist in the verification and investigation of pricing disputes.
- Work in a team environment and provide help and backup support as required.
Requirements:
- Bachelor’s degree in business, supply chain, or a related study.
- 10+ years of experience in customer service, sales, and or logistics.
- Ability to work in a dynamic, fast-paced environment where accuracy and follow-up are essential to success.
- Ability to foster collaborative relationships within a cross-functional work environment at all levels of the organization.
- Experience working on process improvement projects.
- Excellent interpersonal, verbal, and written communication skills.
- Strong problem-solving analysis and innovative resolution skills.
- Ability to analyze business processes and effect changes to meet or exceed customer requirements.
- Experience and proficiency with SAP, Excel, and the entire Microsoft Office suite.
What we offer
At Braskem we offer more than just a competitive base pay package. Out total rewards package includes a wide range of benefits that you need for every stage of your life. Out benefits include:
- Medical, Dental and Vision Benefits
- Retirement Benefits
- Maternity and Paternity Leave
- Life Insurance
- Short- and Long-Term Disability Insurance
- Teladoc
- A wide range of voluntary benefits like Pet Insurance, Legal and ID Theft Insurance
- Flexible work schedules like 9/80 schedules for eligible team members
Candidates must be currently eligible to work in the United States without the need for any type of sponsorship now or in the future. Braskem is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
If you require reasonable accommodation as part of the application process please contact the Talent Acquisition team.
