Department:
Audience Experience
Reports to:
Senior Guest Services Manager
Summary:
The Philadelphia Orchestra and Kimmel Center, Inc., is seeking an upbeat, customer service-oriented individual who thrives in a fast-paced performing arts environment. Ushers assigned will work a variety of events and have the opportunity to work at our venues (Academy of Music, Miller Theater, and Kimmel Center). As the first line of interaction with our audience members, the ushers are responsible for collecting admission tickets and passes, showing audience members to their seats, handing out playbills, stuffing programs, searching for lost articles, and providing audience members with directions.
Essential Functions:
- Provides exceptional customer service
- Greets audience members attending entertainment events
- Supports the Kimmel Center mission and our customer service common purpose
- Counts and records number of tickets collected and examines tickets or passes to verify authenticity
- Assists audience members in finding seats, lighting the way with flashlights, if necessary
- Provides assistance with audience members’ special needs, including helping those with wheelchairs
- Provides information about the building
- Guides audience members to exits or provides other instructions or assistance in case of emergency or evacuation
- Maintains order and ensures adherence to safety rules
- Settles seating disputes or helps solve other audience concerns
- Distributes programs to audience members
- Stuffs programs with marketing materials and/or program information
- Searches for lost articles
- Other duties as assigned
Education and Experience:
- High School diploma or equivalent required
- Excellent customer service skills
- Prior experience providing customer service in a busy environment
- Theater or performing arts experience preferred
- Ability to deal with Guests in a gracious, informed, and respectful manner
- Excellent communication skills
- Ability to problem solve under pressure
- Must be 18 or older
Environment, Physical demands and other conditions:
- Availability to work a varied schedule including daytime, evenings, weekends, and holidays as performance schedule requires
- Ability to stand/walk for long periods of time up to five (5) hours
- This is a union (I.A.T.S.E. Local B29) position
- A uniform will be provided
- Must be able to attend orientation and training sessions
Resume and cover letter are required when applying for this position.
The Philadelphia Orchestra and Kimmel Center, Inc. does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.
