The Gathering Spot is looking for a Member Experience Coordinator to join our Connected Cities team. This person will report directly to the Head of Membership Experience and assist with all aspects of the member experience in Connected Cities, which include New York City, Chicago, Houston, Charlotte and Detroit. This role will heavily focus on event and retention ideation, strategy and execution. Responsibilities include but are not limited to:
- Coordinating the budget, ideation, planning and execution of member events
- Member engagement strategy and execution with KPIs tied to retention and engagement
- Answering member support questions within an expected response time
- Maintain member data analytics and use them to drive member engagement
- Help to maintain and update member information in TGS’s CRM databases
- Solicit, analyze and present feedback on member’s experience
- Travel to host in-person experiences as needed
- Manage responsibilities and deliverables of contractors including Connected Cities Curators
- Acting as a liaison between TGS and community board members
Job Requirements:
- Excellent written, verbal and interpersonal communication skills
- Exceptional people skills and the ability to build relationships with members and internal team members
- Maintain high standards of personal appearance and grooming
- Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making
- Detail-oriented, excellent prioritization, time management, organizational, and follow up skills
- Self-starter who has the ability to work independently
- Bachelors preferred but not required
- Requires frequent air travel including evenings and weekends
