About Blumira and Our Culture
By making detection and response rapid, simple, and affordable, we can help organizations of all sizes - especially small and medium-sized businesses - which have been neglected, priced-out, or, simply—failed—by existing solutions. In helping them, we help their customers, and, overall, make the Internet a safer place. We have a platform, a vision, and a team that can turn the tide. To realize our vision, we're looking for inquisitive and driven teammates. Become part of a friendly and supportive team that embraces who you are and offers you the opportunity to help build and scale the tech security scene and to learn and grow with experienced SaaS security leaders.
You will have the ability to make a big impact in Blumira’s Customer Experience (CX) organization and take Blumira to the next level!
About the Opportunity
This is a multi-functional role for someone who’s passionate about helping others to protect their organization’s security to the fullest extent possible. Security Operations Analysts work closely with our customers to make sure they know their security is in good hands with Blumira, through performing Security Information and Event Management (SIEM) duties, security analysis, and technical support.
Role Expectations
- Deliver the best possible support experiences for our customers through a combination of security expertise and thoughtful, empathetic communication
- Work closely with our customers to advise on any questions they have regarding their security or issues they experience with our products
- Troubleshoot with customers and analyze logs to provide context around security incidents
- Be on-call for rare critical security incidents
- Share your technical expertise to all levels of the Security Operations team, our customers, and our colleagues
- Work with the Incident Detection Engineering team to triage critical and high priority security incidents
- Provide leadership and support during security events
- Help make the Security Operations team more efficient through process creation and new feature ideas
About You
Successful candidates will have:
- Demonstrated experience in cybersecurity and steadfast curiosity for learning new attack vectors, new threats, and security frameworks
- Basic knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
- Experience with a SIEM or SOC
- SQL proficiency
- Strong written and verbal communication skills
- Experience with Zendesk or similar support ticketing software
- The ability to work at a fast pace, analyzing information and responding to customers in a timely manner
- The ability to keep the big picture in mind, knowing that every customer interaction with our Security Operations team has an impact on the customer’s broader experience with Blumira
- The ability to work independently with minimal direction of daily tasks
- Quality of character, including a desire and eagerness to help others
- Experience with Regex, GCP, AWS, and/or Kibana is a plus
- Education in IT/Computer Science or Cybersecurity and/or other industry certifications are a plus
Perks and Benefits:
- Competitive compensation and stock equity plan
- Unlimited PTO
- A flexible work environment that supports working from home with a monthly stipend
- Comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a company sponsored pre-tax retirement savings program
Salary: $71,000 - 85,000Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Blumira is an inclusive employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
