DMDC Case Manager (Fort Knox)

Job Title

Customer

Reports To

Education

Security Requirement

Experience

PRINCIPAL DUTIES AND RESPONSIBILITIES

INDIVIDUAL SERVICES 

• Serve as primary support person to employees during training, offering counseling, brokerage, mediation and advocacy.
• Assess with employees potential barriers (environmental, architectural, or personal in nature) that may hinder or prevent them from completing training, securing and maintaining employment, and/or adjusting to living independently.
• Develop, implement and monitor with employees service plans/contracts in accordance with program objectives to overcome identified barriers.
• Provide on-going case management services for all employees
• Monitoring progress and time off requests and attendance records.
• Meet with Project Manager and management team on a regular basis to coordinate overall plan, and strategies for call center and CSR’s.
•  Plan and implement incentive programs to recognize employee achievement.  
• Develop employee action plans and timeline for corrective action as needed. 
• Maintain harmony among co – workers and resolve grievances. 

GROUP SERVICES

• Design and present group session on topics related to developing appropriate work behaviors and evaluate program participant’s progress
• Facilitate sessions using an adult learning model; evaluate impact of sessions
• Assess group needs and arrange appropriate guest presenters from the professional community-at-large as part of on-going professional development activities. 

ADMINISTRATIVE TASKS

• Ensure qualification of individuals under the AbilityOne program and maintain up to date initial and annual Source America eligibility evaluations alongside corresponding medical records at all times; ensure confidentiality of records at all times. 
• Utilize current methods and develop additional procedures, instruments, and techniques necessary for 

• Maintain contact with liaison counselors (funding source) and agencies, providing bi - weekly evaluations, accommodations.
• Expand and maintain a resource library of literature on available disability-related services for individuals and professional within the community. To include military specific resources.
• Engage in program evaluation by keeping accurate and appropriate records
• Assist with special projects and assignments as needed 
• EN specialist for Ticket to work program, write all IWPs for assignable tickets, and perform follow ups ensuring we abide by social security guidelines. 

QUALIFICATIONS

• Minimum Bachelor's Degree in Social Work.
• Minimum 5 years direct social service experience with individuals and groups.
• Minimum 1 year supervisory experience in a social work setting.
• Attitude of accountability and pride in work effort.
• Enthusiastic, energetic, and creative approach to enhance morale and well-being for individuals at the worksite.
• Openness, willingness, flexibility, and social consciousness. 
• Team oriented with the ability to work independently to meet goals and timelines. 
• Provision of physical assistance to persons with disabilities as needed (if physically able)
• Must be able to analyze data and manage accordingly.
• Must be able to work alternating hours; some nights and weekends required.
• Strong project management and operational skills; excellent oral and written communication skills                                                                                           Experience working with referral sources of disabled job candidates, such as: 

• OVR/DVR
• Department for the Blind/Visually impaired
• Department of Public Welfare
• VA 
• Supported Employment Services