Engagement Manager - Community Information Exchange (CIE)

Company Description

We don’t solve problems

for our clients. We solve problems

with them.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

Qualifications

Manage delivery on a given project or client-site including:

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, human capital, and financial considerations.
• Act as a solution architect, seeking to understand their current technological landscape including relevant software, hardware, technical debt, risk aversion, velocity, and proclivity towards change.
• Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing (pursuant to existing scopes of work) to achieve intended outcomes.
• Participate meaningfully in our team’s technical solution process and feel confident in your ability to represent, in an ongoing way, those ideas to senior leaders. 
• Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost. 
• Mentor, coach, and train the project team towards a high-performing environment. 
• Bring solutions and ideas to the client or join them in ideating about new, exciting opportunities to innovate their business and services/products. 
• Provide confidential support to them on any challenging realities they face around people, processes, or technology, with the intent of helping them overcome these challenges through creative techniques. 
• Stay attuned to the context surrounding the client’s industry and market. 

Manage the internal portfolio finances including:

• Leading monthly meetings with the Resultant Finance team around accounting updates, including the portfolio level roll up of projects, deliverables, and invoices. 
• Forecasting net new projects for the account, managing those ideas from inception through signed SOW, and ensuring all proper parties are collaborated with through that process. 

Perform Contract Management for the engagement including:

• Ensuring all active projects are aligned to contracts. 
• Creating and managing all contracts for services with assigned account(s) including managed service agreements (MSA), contracts, renewals, extensions, and amendments. 

Client Need Forecasting:

• Product backlog enhancement ideation, solution/technology innovation, cost savings, integrations, data products/services, process products/services, legislative consideration for the future, and competition velocity/quality review. 
• Partnering with Sales to build a strategy around what ought to come next for the client and how we might provide services/products/partners to support them. 

Participation as key lead on business development activities for specific clients, including:

• Extensions, amendments, and new scope development 
• RFP process lead including RFI responses, written responses, Q&A, oral presentations, competition assessment, strategic partnerships (MBE, WBE, VBE), BAFO, and any other area (focused on how we continue to win) 
• Loss retrospective and lessons learned 
• Contract vehicle identification 
• Solution Excellence (pushing a partnership with sales to ensure the proposal is the best we can think of and aligned with what the client wants and needs) 

Additional Qualifications:

• Prior management experience at a state or county health agency, including as a senior leader, or a combination of agency and consulting leadership experience.  
• Ability to create and maintain high-performing teams and a productive, healthy team climate 
• Proficiency in MS Word, MS Excel, and PowerPoint 
• Knowledge of current health and human services policy trends 
• Experience in consulting is a plus 
• Excellent communicator

Additional Information

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. 
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful. 
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. 
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways. 
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. 
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge! 

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."