Description
About CoreView
(A Microsoft Gold Partner)
CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration. Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.Created by M365 experts, for M365 experts, CoreView makes best practice for M365 effortless by simplifying, unifying, and enhancing the M365 admin experience. CoreView empowers 1500 M365 organizations to turn the tide on endless tasks, deliver best practice security, and drive ROI.As we grow, we are looking to hire people who believe in our values and our goals.
Our values are the core of everything we do;Collaboration – Sharing knowledge, resources and support to drive successOwnership – Holding ourselves accountable for delivering excellenceRespect – Valuing every voice to build a stronger tribeEmpathy – Understanding each other to foster a supportive workplaceWe are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and trying to have fun along the way….
Job Summary
CoreView is on the hunt for a Solution Implementation (SI) Specialist to enhance our post-sales team. This role is pivotal in maintaining and improving client relationships through superior technical and strategic support. The SI Specialist ensures a seamless transition from pre-sales to post-sales, working closely with the Pre-Sales Technical Engineer and Technology Account Manager teams. The main goal is to manage the successful deployment and optimization of our solutions to meet client needs and ensure their long-term success. Responsibilities
- Pre to Post-Sales Transition: Ensure a smooth handover of client accounts with the Technology Account Manager team, tailoring support to meet technical and business needs.
- Technical Role Engagement: Connect with key technical roles in client organizations for successful CoreView solution integration.
- Client Collaboration: Join client meetings to understand requirements, showcase implementations, and set success metrics.
- Solution Advocacy and Testing: Explain solutions to stakeholders and agree on testing protocols.
- Independent Client Engagement: Keep in touch with clients for any clarifications or discussions.
- Effort Estimation and Time Reporting: Estimate activity efforts and manage time effectively.
- Adoption Monitoring and Optimization: Monitor solution adoption and identify improvement areas.
- Growth Opportunity Identification: Look for upsell and cross-sell opportunities.
- Professional Services Engagement: Suggest professional services to support client goals.
- Continuous Client Engagement: Regularly check in with clients to meet their ongoing needs.
- Product Roadmap and Training: Inform clients about new features and conduct training sessions.
Requirements
- Experience in solution implementation or a similar post-sales role.
- Strong technical background, especially in Microsoft 365 Admin Center, account identities, mailbox security, and SharePoint, OneDrive, and Teams security configurations.
- Skilled in managing client transitions from pre-sales to post-sales, understanding the sales cycle and customer lifecycle management.
- Excellent problem-solving and presentation skills.
- Ability to collaborate across teams for a seamless customer experience.
