What We Do
Brightwell is a full-service payments company supplying thoughtful solutions and technology for sending money around the world while managing the complex regulatory requirements surrounding those transactions. By coupling technological innovation with strategic partnerships, Brightwell offers technology for businesses and individuals to expand their portfolio into cross-border payments (including bank transfers, mobile wallets, or cash). Providing unmatched fraud and transaction monitoring backed by an in-house team of global payments experts, Brightwell offers options when it comes to managing and moving money around the globe. Who We Need: We’re searching for a Fraud Prevention Analyst to join our crew.
As our ideal Fraud Prevention Analyst, you will utilize manual and automated processes to detect and verify potentially suspicious transactions and activity in a fast-paced environment. We are looking for someone who possesses in-depth knowledge of Fraud/AML (FRAML) and card fraud activities to support the Fraud department’s mission. Your day-to-day will consist of conducting investigations, analysis of and responding to fraud cases, and identifying points of compromise and potential loss. You will work to proactively prevent fraud/loss by analyzing fraud patterns and closely monitoring high-risk account activity while maintaining documentation around all activity. **This is a REMOTE role, but candidates should be located in the Manila area.The schedule for the role will be either Tuesday - Saturday 3:00AM - 11:00AM (Manila time) or Wednesday - Sunday 11:00AM - 7:00PM (Manila time).What You’ll Do:
- Lead initiatives to detect and prevent card transaction fraud, focusing on purchases at merchants.
- Develop strategies to identify and mitigate risks associated with fraudulent card use.
- Implement robust fraud detection measures for money transfers, including push-to-card, push-to-account, and cash payout locations. Monitor and analyze transactions to prevent fraudulent activities.
- Conduct thorough investigations of complex fraud cases, including escalated issues from Tier 1 teams.
- Utilize advanced analytics to track and report card transaction and money transfer fraud trends and provide actionable insights to prevent future incidents.
- Provide feedback and enhancement recommendations for fraud detection systems, ensuring they can identify suspicious activities in card and money transfer transactions.
- Maintain comprehensive knowledge of regulations related to financial fraud, including OFAC (Office of Foreign Assets Control) Sanctions, Regulation E, Bank Secrecy Act, Anti-Money Laundering laws, and Consumer Privacy.
- Facilitate cross-departmental communication to resolve fraud cases effectively.
- Demonstrate strong analytical and problem-solving skills, with the capability to handle complex issues autonomously.
- Ensure detailed and accurate documentation of all investigations. Keep precise records of work for performance assessment.
- Take on other duties and projects, as assigned.
As a Fraud Prevention Analyst, you have:
- Mastery of the English language, both spoken and written. All communication will be in English.
- 3+ years of relevant experience in fraud prevention, focusing on card transactions and money transfer services. Previous experience in a Money Service Business, Money Transmitter, or financial institution is highly desirable.
- Demonstrated experience in successfully managing and resolving high-level fraud cases in card transactions and money transfers.
- Knowledge of banking systems and transaction processes is essential. A strong understanding of Visa and Mastercard processes and policies is highly preferred.
- Experience in working with FIS Customer Service or Fraud Tools. Ability to navigate and utilize these tools effectively for fraud detection and prevention.
- Experience in handling chargeback disputes and applying in-depth knowledge of regulatory codes to minimize financial losses.
- Proven ability to create and map rules for new or existing fraud monitoring systems. This includes analyzing transaction patterns and designing effective rules to identify and prevent fraudulent activities.
- Experience specifically in managing fraud related to prepaid cards is highly preferred. This includes understanding the unique challenges and risks associated with prepaid card transactions and implementing strategies to mitigate these risks.
- Excellent communication abilities for effective interaction with team members and external parties.
Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
