What is the role?
dotCMS is a cloud-based Digital Experience platform that is changing how enterprises build, deliver, and consume digital environments or digital experiences. We seek an individual with expertise in SaaS and experience in AWS and either GCP or Azure.As Lead Cloud Engineer, you will join our dynamic team in handling tickets from customer support, managing escalations, and leading, mentoring, and training the team. You will oversee upgrades and act as the project manager for migrations. Additionally, you will be responsible for reporting on capacity and availability, ensuring thorough documentation, establishing procedures and standards, and maintaining familiarity with compliance requirements.We're proud to be 100% remote! dotCMS has been fully remote for over a decade, and as an employee, you may work remotely from any location in the US or Canada, compatible with Eastern Time business hours.
Please note that this is a Full-Time Employee position, and we are unable to sponsor or take over sponsorship of an employment Visa at this time. Additionally, we are not accepting contractors or C2C candidates.What is dotCMS?Founded in 2003, dotCMS is the most agile, scalable and secure content management system for enterprise. Built on leading Java technology, dotCMS is an open-source, hybrid-headless content management system that gives developers the flexibility of a headless CMS while equipping marketers with no-code visual content authoring.
Whether you're building a network of global websites, an employee intranet, a customer portal, or a single-page web application, dotCMS helps you manage content, images, and assets in one centralized location and deliver them to any channel. Some of our notable customers include Telus, Standard & Poors, Hospital Corporation of America, Royal Bank of Canada, Deutsche Bank, Comcast, Vodafone, Thomson Reuters, Dairy Queen, Lennox International, Chewy.com, and O’Reilly Autoparts.Who are we, really?At “the dot,” you’ll find a diverse team of authentic individuals who share the goal of building the most agile, scalable, and secure content management system, delighting customers, and having a lot of fun doing it. We’re a curious, innovative, and collaborative group that works from anywhere, having been 100% remote long before a pandemic required it. Working remotely is in our DNA, whether it’s to enjoy the beautiful views of new countries or just more “you” time outside of work. And since we don’t gather around the water cooler in an office, we like to gather around the cool waters of Costa Rica a few times a year for our regular off-sites, where we blow off some steam and re-energize as a group. What you’ll bring to the team:
- Manage and resolve technical issues raised by customers, ensuring prompt and effective solutions.
- Address and resolve escalated issues, coordinating with relevant teams to ensure timely resolution.
- Provide leadership, mentorship, and training to a team of 2 to 5 cloud engineers.
- Oversee the planning and implementation of system upgrades.
- Lead projects related to cloud migrations, ensuring they are completed on time and within scope.
- Monitor and report on system capacity and availability to ensure optimal performance.
- Maintain comprehensive documentation of systems, processes, and procedures.
- Develop and enforce procedures and standards to maintain system integrity and compliance.
Why we get excited about you:
- 5+ years of experience in cloud roles, working with AWS and either GCP or Azure.
- 2+ years of experience managing and leading teams.
- Proven experience in:
- SaaS and/or Web app hosting.
- Kubernetes/containerization expertise
- Relational databases, particularly PostgreSQL.
- Working with environments requiring compliance with standards like SOC2, PCI-DSS, ISO 27001, HIPAA
- Agile methodology and story writing
- Client-facing experience and excellent attention to detail, communication, and writing skills.
- A proactive attitude takes action quickly and thrives in a fast-paced environment.
- Bachelor's Degree in Computer Science or related field.
Additional desirable characteristics:
- Familiarity with Terraform and infrastructure as code concepts.
- Understanding of GitOps practices for continuous deployment.
Why should you join?If you have great experience but are tired of being a cog in a giant corporate wheel, this job is for you. It’s a chance to create a new product marketing function at an established, growing company with a mature product in use by major global organizations. Everything you do every day, will make a huge impact on our company. Your work will be seen, felt and recognized and your past experience valued. Your Compensation. We offer competitive compensation that allows you to make a great living for yourself and your loved ones.
Full-time employees are also eligible 401(k) plan.Your Team. We are a humble, competitive, and small vendor making waves in our industry, and you will be part of a team that has your back. You never walk alone! We are a diverse and distributed team, and we offer annual company-paid training and development to our employees.Your Voice. Your voice matters to all of us, and we appreciate your opinion as we scale our company to the next level in an open and transparent environment. We will periodically update the entire team on business performance and strategic initiatives and offer the stage for an entrepreneurial-minded professional to produce key initiatives that help to move the needle.Your Benefits.
We offer a comprehensive medical/dental/vision plan with 100% monthly premium coverage for employees. Additionally, we also offer up to 16 weeks of paid parental leave, as well as STD and LTD.Your Office. We are a 100% remote work company. We value you as an individual, team member, and professional. We can only expect you to deliver high performance with the right amount of You-time. Therefore, you will have access to an unlimited PTO policy and a generous number of US company-paid holidays.dotCMS is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
