CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
To be successful as a CentralReach Sr. Product Manager, you must be data-driven, proactive, positive, and humble. In this role, you will be responsible for building relationships, understanding business problems, and prioritizing ideas to build a world-class product that provides customers with a great experience. You should display a passion for our products, compassion for stakeholders (clients as well as support, success, sales, QA, and engineering teams), and a willingness to operate within the framework, structure, and processes utilized by the company.
Key Accountabilities:
- Work with all internal and external stakeholders to define the vision for the product and be the product evangelist.
- Establish and manage priorities in a high-paced environment.
- Collaborate with Product Leadership on long-term product roadmaps and manage the short-term product backlog.
- Independently drive initiatives on a tactical level, collaborating with the team on execution.
- Develop a deep understanding of the platform and technology to create scalable solutions.
- Oversee and drive the development of interoperability features to ensure seamless integration with various systems and platforms.
- Build and manage strategic partnerships to enhance product capabilities and market reach.
- Oversee the research and design of upcoming product features.
- Work with engineering and UI/UX teams to scope work, write user stories, and produce high-quality deliverables.
- Ensure proper and effective communication flow among internal and external stakeholders.
- Oversee customer interactions to gather feedback and ensure satisfaction.
- Manage and mentor Associate Product Managers and/or Product Managers, supporting their professional growth.
- Coordinate all activities to ensure smooth product releases.
Desired Skills and Experience:
- Ability to strategize with product leaders against competing priorities and identify important problems to solve.
- Strong creative problem-solving skills and a metrics-driven approach to creating substantiated solutions.
- 5+ years in a software technology organization with a product role.
- Experience with Practice Management workflows and products in the ABI/healthcare space.
- Understanding of practice workflow and efficiency, including scheduling, billing, patient management, and administrative tasks.
- Experience developing Practice Management features, including EHR integration and claims processing.
- Proven track record in developing and managing integration and interoperability solutions.
- Experience building and managing partnerships with external stakeholders to enhance product offerings.
- Ensuring adherence to regulatory compliance standards.
- Ensuring excellent usability and user experience.
- Experience leveraging qualitative and quantitative user research to evaluate and validate product decisions.
- Product management and ownership experience, including working with engineering, clinical, and business stakeholders in a matrixed environment.
- Excellent oral and written communication skills.
- Strong analytical abilities and attention to detail.
- Strong planning and organization skills.
- Experience working in a day-to-day agile development environment.
Technical skills:
- Knowledgeand experience in designing, implementing, and managing APIs to ensure seamless integration with various systems.
- Expertise in data integration techniques and tools, ensuring accurate and efficient data flow between systems.
- Ability to create clear and comprehensive technical documentation for developers and stakeholders.
- Understanding of system architecture and design principles to support scalable and reliable integrations.
- Familiarity with security standards and protocols to ensure data privacy and protection in integrations.
Business Skills:
- Ability to analyze market trends and customer needs to inform product strategy and identify partnership opportunities.
- Strong negotiation skills to establish and maintain beneficial partnerships with external stakeholders.
- Understanding of product marketing principles to effectively communicate product value and features to the market.
- Focus on customer success and ability to gather and incorporate customer feedback into the product development process.
- Strong project management skills to ensure timely and successful delivery of product features and integrations.
CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes.
Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career.
We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities. CentralReach will not contact you or schedule interviews via Facebook. Please note social media is a current sourcing tool for talent acquisition via LinkedIn, Instagram, FB and for our recent job fair through CR company marketing, but we have a direct link to our website where all viable jobs are listed and directly tracked to our company page. #LI-Remote
