Brainlabs is a digital media agency – we’re passionate about using data and tech to craft marketing strategies that drive real business results for clients. Our 1000+ Brainlabbers partner with some of the world’s largest advertisers to do just that.
Our mission is simple, we want to become the world’s largest independent media agency, famous for delivering high performance and accelerating the careers of Brainlabbers whilst we’re at it.Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber.
It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.You can read The Brainlabs Culture Code in full here.
What’s the role
We are looking for a Business Director to lead a portfolio of clients and inspire, motivate and develop a multi-disciplined team to deliver the very best of Brainlabs. You will act as the senior client contact developing strong partnerships through impeccable relationship management, strategic guidance and leadership skills. Being a trusted advisor, you will seek to understand the needs of our partners and bring together the right skills within the team to shape and develop compelling client strategies and meticulous delivery of these to go above and beyond the expectations of the client.
What you’d do
- Client Management: A key element of your role will be to form, elevate and maintain meaningful relationships with clients, addressing and supporting their business challenges. You’ll cross-sell new services, and grow agreed services, by selling in year-long multi-channel strategic plans to senior clients.
- Strategic: You will be responsible for building best-in-class client strategies through the funnel and across the full spectrum of media from offline to digital. You’ll have an experimentation mindset looking to push boundaries to explore new strategies, tactics and ideas building best-in-class relationships with key media partners.
- People: You’ll work to inspire your diverse team of specialists to deliver best-in-class execution, inspirational strategies and most importantly business results for our clients. You will have between 3-5 direct reports with a wider team of 15-30 people. You are responsible for ensuring they all have clear objectives linked to the company growth plans and clear career progression mapping.
- Commercial: Working closely with your Client Partner, you’ll be be responsible for managing the revenue and resources of your pod, have full commercial awareness of how revenue is generated and you'll need to understand client needs to create and develop custom services and upsell to high value products. You will act as a leader in New Business, developing brilliant proposals and leading pitches
Who we’re looking for
- You are proactive, positive and self-motivated.
- You have a thorough understanding of all offline and digital marketing channels and a track record of successful leadership.
- You have experience working with both large and small premium clients.
- You’ll need to have excellent commercial skills, an understanding of resource management and a proven track record of successfully pitching for new business.
- You are able to juggle multiple, sometimes conflicting priorities and experience in managing and growing a large portfolio of clients.
- You have a deep knowledge of the principles of marketing science. You have experience in building cross channel media strategies and investment prioritisation towards KPIs.
- You have experience in managing and leading large multi-disciplinary teams (strategy, planning and channel experts), and working within a collaborative work environment.
- Having an entrepreneurial spirit and experience of working in independent or network agencies or with startup clients would be a big benefit to this role.
- Strong working relationships with Google and Facebook that allow you to get the best for your clients.
How to succeed in this role
The hard measures for the success of this role will be measured in client satisfaction (CSAT scores and RR%), client retention, meeting budgeted revenue, delivering existing client growth and new business. Happiness and retention of your team (the hive) will also be a key factor of your role.The soft measures are in team happiness, motivation and your own fulfillment in the role.
What's in it for you
- Working with an experienced team who can support and help you grow
- Working with global premium brand clients
- Generous maternity and paternity leave
- 27 days annual leave
- Gym/Wellbeing membership subsidy
- TechScheme
- Adaptive and core working hours
- Horizons 30 - work from another country for 30 days
- Office dogs, Mario Kart, Funlabs socials, free lunch
- Green and Diversity & Inclusion committees
Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs.
Any such asks are fraudulent and should be reported to the appropriate authorities in your area.
