About Olly Olly
Hi, we’re Olly Olly. We’re a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.We run from the run of the mill. We run from lazy marketing. We run from safety. From easy. We run toward streamlined systems, proven results, and marketing that yields results.We’re powered by curiosity.
We’re curious about data, about facts, about the story behind the company, and about the people we’re trying to reach.We play the long game. Keeping our client’s marketing needs our main priority is what makes us tick.
About The Team
Our Client Service Team’s core values can be summarized with three phrases: Assuming the best intentions, treating everyone with respect, and always offering a helping hand. Plain and simple, we ensure our client’s success and strengthen as a team. Everyone on our Client Service team works collaboratively to deliver 1st in Class Customer Service and we believe that responsibility, accountability and ownership are the keys to growth and success.
About The Role
Our Google Business Profile Specialist is an integral part of the Client Success Team, and one of our orchestra conductors. They are part of a team that, collectively, oversees our clients’ digital media presence through Olly Olly’s services (websites, SEO, social media, and paid advertising). As part of our Client Success team, the primary responsibilities of the Google Business Profile Specialist are to drive account performance by securing access to Google Business Profiles for our clients and ensuring we have access to Primary Domains, both of which directly impact the overall performance of our client portfolio.
Another critical part of this role involves continuous education on the ever-changing landscape of Google Business Profiles.
You're excited about this opportunity because you will be responsible for..
- Conduct a minimum of 25 calls per day to contact clients pertaining to anything regarding their google business profile access, domain access, or social media access
- Requesting access, merging profiles, claiming profiles, assisting with verifying profiles, handling suspensions, and contact Google Support
- Follow up calls/emails for Google Business Profile troubleshooting, primary domain access, and social media access
- Oversee the overall maintenance for 2500+ accounts
- Sending and receiving domains, checking for delegate access, setting up client emails, and ensuring domains have or don’t have an email address
- Sending requests for social media access, assisting clients with providing access, and setting up Facebook pages
- Assisting with training Client Success in regards to Google Business Profile, domains & social media
- Providing continued education on Google Business Profile, domains & social media
- Supporting Client Onboarding Specialists, Account Managers, Account Coordinators, and Retention in troubleshooting access and verification issues
We're excited about you because you bring…
- Exceptional verbal and written communication skills in English required to facilitate effective communication with clients (The ability to comprehend and interpret complex information in English is crucial for success in this role. English language proficiency will be assessed during the interview process)
- At least 2+ years of experience in Customer Success, Account Management, or Customer Relationship Management roles
- At least 2+ years working within Google
- Familiarity with Digital Marketing (Facebook, Instagram marketing, Analytics, User Experience, Paid Media and Search marketing)
- Some client retention or upselling experience
- Experience with Microsoft Office & Google Suite
- Bachelor's degree or similar (although this is not required)
What We Offer
- Salary + bonus based on performance
- Work From Home
- Schedule: Monday - Friday 8:00am - 5:00pm Eastern Standard Time (UTC-6), (Weekends off)
- 15 Days PTO + 8 Company Holidays
- An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth
These competencies will make you fit right in…
- Communication | Excellent written & verbal communication skills, ability to proactively network and establish effective working relationships with both internal and external stakeholders
- Relationship Building | Ability to build and nurture long-term collaborative partnerships
- Goal-Oriented | Self-starter with a strong work ethic and resourceful spirit. An entrepreneurial mindset, competitive spirit, ownership and pride in your work.
- Time Management | Strong organizational skills and ability to work quickly and precisely in a fast-paced environment under tight deadlines. Ability to respond to shifting priorities quickly and effectively when necessary
Olly’all Are Welcome
At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual’s merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.
